Room was overheated when i arrived late (heater at 85) then after I finally got it cooled down and sat down on the bed the bottom fell out - the way the bed was built it would seem to be no way for someone to make the bed and not notice... Lady at desk was nice and helpful and sent me to another room which was also hot... The shower in this unit had a big ball of hair on the wall - was the shower even cleaned? No soaps either which was a bummer as I left my traveling kit and it was late...