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Best Western Palace Hotel & Casino

4.0 star property
Douglas beachfront hotel with spa and casino

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Photo gallery for Best Western Palace Hotel & Casino

On the beach
2 restaurants, breakfast served
Indoor pool, sun loungers
Standard Room, 2 Twin Beds, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi
Exterior
Perched by the sea, Best Western Palace Hotel & Casino offers a unique blend of relaxation and entertainment. Unwind at the spa or try your luck at the casino, then savor breakfast with ocean views from one of two restaurants. With an indoor pool, business center, and helpful staff nearby guests can make this hotel their own private oasis.

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Casino
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • Casino
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Self parking
  • Hot tub

Feel at home (6)

  • Connecting/adjoining rooms available
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Elevator
The current price is CNY545
CNY572 total
includes taxes & fees
Dec 1 - Dec 2

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 Double Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking

7.2 out of 10
Good
(15 reviews)

Highlights

Heating
Connecting rooms available
LED TV
Hair dryer
Shower/tub combination
Private bathroom
Electric kettle
Coffee/tea maker
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Twin Beds, Non Smoking

7.4 out of 10
Good
(9 reviews)

Highlights

Heating
Connecting rooms available
LED TV
Hair dryer
Shower/tub combination
Private bathroom
Electric kettle
Coffee/tea maker
  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking, Sea View

Standard Room, 1 Double Bed, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking, Sea View

7.6 out of 10
Good
(14 reviews)

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Hair dryer
Shower/tub combination
Private bathroom
Electric kettle
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking, Sea View

Standard Room, 2 Twin Beds, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Twin Beds, Non Smoking, Sea View

8.0 out of 10
Very good
(9 reviews)

Highlights

Heating
Connecting rooms available
LED TV
Hair dryer
Shower/tub combination
Private bathroom
Electric kettle
Coffee/tea maker
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Sea View

Deluxe Room, 1 King Bed, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Non Smoking, Sea View

7.8 out of 10
Good
(11 reviews)

Highlights

Heating
Connecting rooms available
LED TV
Sofa bed - double
Hair dryer
Shower/tub combination
Private bathroom
Electric kettle
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Suite, 1 King Bed, Non Smoking

Highlights

Heating
Connecting rooms available
LED TV
Hair dryer
Shower/tub combination
Private bathroom
Electric kettle
Coffee/tea maker
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Central Promenade, Douglas, England, IM2 4NA

What's nearby

  • Douglas Beach - 1 min walk - 0.0 km
  • Palace Casino - 1 min walk - 0.2 km
  • Gaiety Theatre - 13 min walk - 1.1 km
  • Onchan Pleasure Park - 14 min walk - 1.3 km
  • Manx Museum - 19 min walk - 1.6 km

Getting around

  • Isle of Man (IOM) - 23 min drive
  • Douglas Ferry Station - 22 min walk

Restaurants

  • ‪Frank Matcham’s - ‬11 min walk
  • ‪Sam Webbs - ‬13 min walk
  • ‪Marmaris - ‬9 min walk
  • ‪Cafe Villa - ‬11 min walk
  • ‪Bathurst Chippy - ‬13 min walk

About this property

Best Western Palace Hotel & Casino

Best Western Palace Hotel & Casino is a great choice for your beach stay in Douglas. The indoor pool provides fun for everyone, while guests in the mood for pampering can indulge in spa services at the spa. Paragon Restaurant, one of 2 restaurants, offers ocean views and serves breakfast, lunch, and dinner. A casino, a bar/lounge, and a health club are other highlights. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 133 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite self parking (GBP 4 per day)
    • Wheelchair-accessible parking on site

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10 AM
  • 2 restaurants
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's menu

What to do

  • On the beach

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 1965
  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
  • Health club
  • An indoor pool
  • Casino
  • Full-service spa
  • Hot tub
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • LED television
  • Digital TV channels

Home comfort

  • Heating
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa.

Dining

Paragon Restaurant - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately GBP 12.95 per person
  • Late check-out can be arranged for an extra charge (subject to availability)

Parking

  • Self parking costs GBP 4 per day

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Barclaycard
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

BEST WESTERN Palace Casino
BEST WESTERN Palace Casino Douglas
BEST WESTERN Palace Hotel
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BEST WESTERN Palace Hotel Casino
BEST WESTERN Palace Hotel & Casino Isle Of Man/Douglas
Best Western Palace Hotel And Casino
Best Western Palace Hotel Douglas
Best Western & Casino Douglas
Best Western Palace Hotel Casino Douglas
Best Western Palace Hotel & Casino Hotel
Best Western Palace Hotel & Casino Douglas
Best Western Palace Hotel & Casino Hotel Douglas

Frequently asked questions

Is there a pool at Best Western Palace Hotel & Casino?

Yes, there's an indoor pool.

Are pets allowed at Best Western Palace Hotel & Casino?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Best Western Palace Hotel & Casino?

Yes. Self parking costs GBP 4 per day.

What are the check-in and check-out times at Best Western Palace Hotel & Casino?

Check-in start time: 4:00 PM; Check-in end time: midnight. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Best Western Palace Hotel & Casino?

Yes, there's a casino.

What is there to do at Best Western Palace Hotel & Casino and nearby?

Best Western Palace Hotel & Casino has a casino and a spa, as well as an indoor pool and a steam room.

Are there restaurants at or near Best Western Palace Hotel & Casino?

Yes, there are 2 onsite restaurants, featuring ocean views.

What's the area around Best Western Palace Hotel & Casino like?

Best Western Palace Hotel & Casino is on Douglas Beach, a short 1-minute walk from Palace Casino and 12 minutes' walk from Gaiety Theatre.

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Reviews

Best Western Palace Hotel & Casino Reviews

7.4

Good

8.0

Cleanliness

8.0

Location

8.0

Staff & service

7.0

Eco-friendliness

6.6

Property conditions & facilities

Popular mentions

Room
Service staff
Breakfast
Restaurant
Location
Food
Ocean view
Bed
Lobby
Casino

Reviews

10/10 Exceptional

Great hotel
Robert, 2-night trip

10/10 Exceptional

Exactly what we wanted plenty to do and good food
Mr Nigel, 4-night trip

8/10 Very good

The rooms were very much in need of a make over but thd staff are lovely and its faciilties and restaurant were fantastic. There is a lovely pool and good gym. The view from the rooms are amazing and in a great loction all round
Catherine, 8-night trip

6/10 Good

Very dated & could do with being knocked down, more of a motel than a hotel. Room very clean just old fashioned, reception staff all friendly. Room noisy due to being just above the main extraction system for I suspect the kitchens.
Paul, 2-night trip

6/10 Good

The room was clean and comfortable . The hotel needs a make over. It's need modernising and a refurb. The breakfast staff lovely as they are are over whelmed who large parties are in . You need more staff . We had dinne run the restaurant one night. Service and food were very nice and good value for money.
SOHAIL, 3-night trip

2/10 Poor

The web site does not show how outdated the hotel is, a major overhaul and upgrade required
John, 2-night trip

6/10 Good

The location is perfect right on the Promenade waterfront. Everything is within walking distance to The Strand for shopping and dining. Very friendly staff. The hotel is clean and safe but definitely very old and frumpy. In need of repair & updating.
Jamie, 1-night trip

10/10 Exceptional

Really good hotel with great facilities enjoyed my stayband will definitely stay again next time.
Gareth, 2-night trip

10/10 Exceptional

Loved it, always stay here when in IOM.
Norma, 5-night trip

6/10 Good

The building is now very tired and would benefit from a complete refurbishment. It would probably be better to demolish it and start again. The staff were very cheerful and then rooms very clean. The breakfasts were very good.
Michael, 7-night trip

6/10 Good

Typical best western hotel, run down in lots of areas, threadbare corridor carpets etc but the room was clean and the bed was comfortable. Expensive for what it is but adequate for a night or two! Has its own parking behind the hotel which is useful for parking motorbikes etc from plain view.
Tony, 1-night trip

10/10 Exceptional

Excellent spa and restaurant. Great sea views
Mike, 3-night trip

6/10 Good

Tired decor

The bathroom was a problem- couldn’t run a bath as the tap was faulty. Toilet flush button required some strength to push. Nescafé on hospitality tray- stuck in the 70s… All in all, this hotel needs a revamp.
Lisa, 2-night trip

10/10 Exceptional

Best Hotel in Douglas

Had a great time at this best western , rooms very clean but a little tired, great breakfast , friendly staff love the new lookys bar. Overall a great place to stay ,will definitely return.
Bernadette, 4-night trip

10/10 Exceptional

Weekend trip

Had a great stay,great location, clean and great staff ,our only criticism is the hotel is dated,beds uncomfortable, rooms to warm but would definitely return Forgot to mention pool and spa was great
wendy, 3-night trip

8/10 Very good

.
Benjamin, 2-night trip

10/10 Exceptional

Casino excelent
Andrew, 1-night trip

8/10 Very good

The hotel was a great location along the prom, sea view room was excellent, lovely view. Hotel facilities were great 3 restaurants on site all reasonably priced. Would recommend and stay again. Only downside was the shower needs upgrading, presently via the taps, power shower would be great!
Patricia, 3-night trip

10/10 Exceptional

Good
Gary, 1-night trip

6/10 Good

Staff enthusiastic and friendly. Premises run down and bleak.
Stephanie, 7-night trip

8/10 Very good

Had to request seaview rooms for just £10.00 extra per night. Hotel better than expected and the restaurant was surprisingly good value.
Alan, 3-night trip

10/10 Exceptional

It was just what we needed for a short break. The only complaint I had was the wi-fi, it was very hit and miss and with a teenage child it was very important!
Claire, 2-night trip

8/10 Very good

Some good things but room for improvement in other

Enjoyed most of it. Large room, great view. Pool was a little crowded , sauna was fabulous thanks. Downside? Door card failed 3days in 4. Couldn’t have been located further from reception, so had to return to get it reprogrammed. Told the hotel is getting quotes for replacement cards. Get it done please. Shower curtain. Bit 80’s still having a shower curtain and when you install the rail over the bath so that the curtain sticks to you, incredibly annoying. Get the rail installed further away and have a longer curtain for Pete’s sake. And- Why don’t British hotels have fridges in the room? Incredibly cheap to omit them. Nice to have biscuits & water in the room thanks. Reception need to up their happy, smiling & customer focussed attitudes. One was good, one was passable & other stony faced. You’ll work it out. Breakfast staff good, kept it ticking over despite a crowd.
Duane, 4-night trip

8/10 Very good

Food was very poor
Alan, 2-night trip

10/10 Exceptional

Overall a nice end to the TT
Murray, 2-night trip