Does Casa Wahh offer free cancellation for a full refund?

Yes, Casa Wahh does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Casa Wahh?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Casa Wahh?

Yes, there's free self parking.

What are the check-in and check-out times at Casa Wahh?

Check-in start time: 4:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM. Contactless check-in and check-out are available.

What is there to do at Casa Wahh and nearby?

Casa Wahh has a garden and access to a nearby outdoor pool.

Does Casa Wahh have a kitchen or kitchenette?

Yes, there is a kitchen which also includes a blender, a coffee maker, and a toaster.

Does Casa Wahh have any outdoor private spaces?

Yes, each apartment features a furnished patio and a yard.

What's the area around Casa Wahh like?

Casa Wahh is a short 7-minute walk from Jaguar Park and 9 minutes' walk from Hunab Lifestyle Center.

Casa Wahh, Tulum: Hotel Reviews, Rooms & Prices

8/10 Very good

Jan 5, 2025

Would stay again. Great apartments in a safe area for those that are going to stay a while.

Mark, 3-night trip

10/10 Exceptional

Jun 26, 2023

Beautiful Place love love the atmosphere My family love love the place

Yanaisy, 6-night trip

10/10 Exceptional

Aug 8, 2022

Amazing atmosphere and architectural designs

Oscar, 5-night trip

10/10 Exceptional

Nov 1, 2022

Amazing place. Feels like a Spa. Gorgeous decoration.

10/10 Exceptional

Jul 22, 2023

We loved Casa Wahh. It was perfect for our family. The only thing that would have made it slightly better is towel hooks. Perfect place!

Kimberly, 2-night trip

10/10 Exceptional

Mar 2, 2023

Paradise found! I would definitely stay here again, the penthouse was simply amazing. Anel, the receptionist, was the perfect coordinator for our trip. The private rooftop pool was something else- a refreshing oasis!

Evelyn Gabrielle, 4-night trip

10/10 Exceptional

Aug 23, 2022

Everything was magnificent… only thing was missing was the hot water for jacuzzi.

Torquoise, 5-night trip

10/10 Exceptional

Sep 5, 2023

Everything was great! No issues and the management communicated very well. There are mosquitos just be aware but everything was safe and great! Easy to find off of the beaten path and SAFE! We rented ATVs for the week and couldn't be happier!

GINA, 4-night trip

10/10 Exceptional

Jul 13, 2023

Very good communication

Stéphane, 2-night trip

8/10 Very good

Oct 7, 2022

Very roomy, nice smelling. Felt secure. Only issue - jets in pool were not working. I would still stay here again.

Suney Catherine, 3-night trip

8/10 Very good

May 23, 2023

Anel was amazing and kind. The property itself is VERY beautiful. The only downside to Casa Wahh was that the shower head didn’t really pour out any water and it was very light pressure. Other than that. I enjoyed my stay. Thank you Anel!

Matthew, 3-night trip

8/10 Very good

Aug 28, 2023

great spot - we had a very good stay at casa wahh. was well located between the beach and the main town so it was easy to get around. the only disappointing thing was that casa wahh was advertised as having free pool and jacuzzi access even for the terrace apartments which don't have a private pool. turned out to be a pool, jacuzzi, and sauna situation at a restaurant a few minutes away walking and the jacuzzi was broken and the pool didn't look as clean as we'd have liked. otherwise a good spot to relax and stay at in tulum. Anel, the property manager was very responsive and helpful!

Whitney, 4-night trip

2/10 Poor

May 3, 2024

Firstly, the place is verty dirty! we discovered that the iron provided was not functioning properly, leading to damage to some of our dresses. Additionally, there wad a strong unpleasant odor in the unit, and we also spotted cockroaches in the apartment. The host never seemed bothered by these concerns or offered to clean as supposed.

Crismery, 4-night trip

6/10 Good

Dec 30, 2023

ideal space for people who want to be off beaten track, don’t like hotel strip vibe, want to cook/hang out together. has guards to get in and out of the neighborhood-but at our specific property, we’re there 30%. We rented early but management shift occurred. One of main reasons I booked was Bc of reviews of the previous hostess. Appliances are tricky. Laundry isn’t really a thing because it takes so many iterations to make it work & it still ends up smelly. Had difficulties w sink - obviously a lack of disposal, but even so I had to drain the pipe underneath myself w a bucket.ewww gross pool on the rooftop deck is darling but the size of a hot tub but not warmed. So if you are there in winter months, it is very chilly and no one wanted to get in and that was a selling point for me. The common pool advertised is 100% shaded and super shallow The kitchen is lacking in bowls, measuring cups, etc. We had a difficult time getting dishwasher & oven to work. However, the space is cool, the penthouse is amazing, you just have to know that it is a drive to most places. 100% authentic: was not in love with Tulum that I thought I might be.

Margaret, 4-night trip

4/10 Fair

Jul 1, 2024

Beautiful 2 bedroom apartment, 3 beds, one king in one room and 2 twins in another, beds are rock hard, not looking forward to sleep in them, we are not sure how this apartment shows as a property that can accommodate 5 persons, but some how Expedia or Casa Wahh, allow for a booking for 5 person, they shouldn’t. Check in was a nightmare, since I never got the access codes and no one seemed to answer my call, text or messages through the Expedia app, we were able to get in an hour later by mere chance as we happened to see a person that was leaving the apartment complex and he happened to be a person they worked here, he had to contact the managers to get the access codes. Beat in mind that the place is mosquito infested, so waiting outside, locked out for an hour meant to be fighting with mosquitoes. After we finally got in I reached out to the managers only to get this response response: “ Hello I am sorry Wr semt you all the info to the app I have the proves So please check well your messages.” They sent their screenshots and I sent my screenshots, they sent messages and for some reason I didn’t receive them. A technical issue but I was surprised by the rudeness of the manager “…so please check your messages well”, zero tact, zero care. I’m glad we are just staying here for one night on our way to Xcaret.

Ludwign, 1-night trip

10/10 Exceptional

Jul 29, 2025

The stay was amazing. The only thing is just the exterior at night it’s pretty dark, but nonetheless it’s very quiet and peaceful. It’s very relaxing to stay there the communication it’s good with the host. Overall a good experience except for the cabs they can be pretty hostile if you get your own cab like (Eiby or Indrive) but the Taxis in Tulum are very aggressive and they just want to take the most money they can. I would just say be careful on that part.

Leslie, 3-night trip

10/10 Exceptional

Jul 12, 2025

Casa Wahh made for a perfect stay in Tulum. It is located in a gated community and feels very secure. It is also located near supermarkets and minimarkets, bike rentals, cafes and awesome restaurants. The way to the building is beautiful, especially at night. The unit itself was perfect for my daughter and I. It was very clean, well equipped and the private pool was fantastic and well maintained. The rooms are spacious, the beds as well. The AC works perfectly and is very efficient. The exterior bath and shower were a definite plus for us. Only a few things are to be known, they did not affect our stay negatively, except for the last (flying ants): - there is no regular condo maintenance unless you pay an extra fee (it is written and made quite clear in the instructions, but it seems in some comments that some travelers are unaware that this is NOT a hotel); - you might cross paths with small scorpions (centruroides species, inoffensive but maybe scary for some), spiders (water spiders around or in the pool, small ones from the tarentula species in the condo) and of course lizards; - there seems to be a problem with flying ants appearing whenever it will rain or it rains (the room by the pool and the adjacent bathroom became invaded, bringing in other crawlers like spiders... a huge one came in the bathroom from under the door leading outside, I believe...). Still, overall, Casa Wahh exceeded our expectations for our first non all-inclusive stay in Mexico.

Julie, 10-night trip

2/10 Poor

Jul 3, 2025

Pésimo servicio para comunicarme nadie me contestaba. La regadera del cuarto principal estaba a rota y sacaba agua color tierra. Los lavabos no tenían agua, el peor colchón que he dormido en mi vida. Las sábanas sucias PÉSIMA EXPERIENCIA

Nerea, 1-night trip

10/10 Exceptional

Jun 22, 2025

Everything is beautiful! Clean and spacious. We will totally stay here again.

Laura, 7-night trip

10/10 Exceptional

Jun 20, 2025

Apartment was great, rooms were spacious, everything was working, secured apartment building with gate security. A car is ideal as its not walking distance to the main road but there are some shops right outside of the complex like 7/11

Amanda, 2-night trip

10/10 Exceptional

May 31, 2025

Muy descuidada el área de alberca y los alrededores de la propiedad repletos de vegetación muerta... Falta que le pongan más atención a ese tema

Gabriel, 3-night trip

10/10 Exceptional

Mar 30, 2025

I enjoyed staying at casa wah

Maria R, 1-night trip

4/10 Fair

Jan 14, 2025

There was no house keeping at all. No change of towels. Elevator was not working. It was horrible

KISHAN, 4-night trip

8/10 Very good

Jan 11, 2025

We stayed here during the holidays. The property is beautiful, but the management was not very responsive. Unfortunately, we ran out of water for a day and did not receive a response until 14 hours later. Additionally, we noticed that people do not respect the designated quiet hours, so if you’re looking for a calm and peaceful stay, this might not be the ideal place. On a positive note, the house is well-equipped with all the necessary amenities, cleaning services were available, and the place was always kept very clean.

Stephanie, 6-night trip

4/10 Fair

Jan 5, 2025

The unit had an awful smell, plumbing issues as the water had to be turned off when it was worked on. The restaurant, bar and pool were closed down, but the closure was not indicated on the listing. The beds were very hard.

6-night trip

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Does Casa Wahh offer free cancellation for a full refund?

Are pets allowed at Casa Wahh?

Is parking offered on site at Casa Wahh?

What are the check-in and check-out times at Casa Wahh?

What is there to do at Casa Wahh and nearby?

Does Casa Wahh have a kitchen or kitchenette?

Does Casa Wahh have any outdoor private spaces?

What's the area around Casa Wahh like?

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