Amazing stay. This is coming from someone well traveled. Food is good
Candie
Candie,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 22 日
Andréa
Andréa,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 7 日
Tem vista linda, mar limpo e bonito
A estadia em geral foi bom
No restaurante so nao recomendo culinaria japonesa.
hoon
hoon,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 2 日
Vdk-Cancun
All was great!
Good food, drinks and sweets
Nice shows every night.
No complaints at all. Enjoy every minute.
Victor
Victor,6 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 22 日
Great service, family friendly
A bit outdated, but very friendly staff and overall good service and food. Great location by the sea, nice beach. Restaurant Momo was an amazing experience, but you have to be quick booking. Great for families.
Stefan
Stefan,5 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 13 日
Muito bom! Foi uma estadia muito agradável!
No geral, gostamos bastante. Quarto amplo e bastante confortável! Funcionários muito educados e solícitos! Localização excelente! Comida muito boa, principalmente nos restaurantes com reserva (no restaurante buffet achamos um pouco repetitivo, mas ok e uma unica opção de cerveja na area comum, não gostei). Área das piscinas, não muito grande e todas muito geladas. Faltou uma piscina aquecida. Praia de tombo, mas a cor do mar padrão Cancun (maravilhoso).
ADAILSON
ADAILSON,5 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 2 月 12 日
Nicolas
Nicolas,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 10 日
Ryan
Ryan,7 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 8 日
This resort was perfect for our family of 4. The beach was beautiful! We read some reviews about it being outdated but I’m glad we didn’t listen and still chose this resort. Yes something’s could use a revamp but the staff is amazing and do a great job cleaning daily all over the resort. They are all great and so friendly! We have nothing bad to say about this resort!
Alyssa
Alyssa,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 7 日
Dustin
Dustin,8 晚行程
Expedia真实住客点评
8/10 很好
2025 年 2 月 6 日
The resort was beautiful, the food and staff was great! We enjoyed our stay
Angie
Angie,7 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 2 月 4 日
I had high expectations for this resort because of all the positive reviews. Sorry to say, I was underwhelmed.
The good:
Check-in/out was quick.
Food was above average for an all-inclusive.
Getting reservations was easy.
Room service was quick and good.
The entertainment was better than other resorts. Every day or night there was a live band. The evening shows were terrific.
The rooms are spacious and the daybeds on the balcony are a nice touch.
The pool was warm.
Several staff members were stand outs- Sarah and Anjelica at the beach and pool and Alfredo in the sports bar.
The bad:
The hotel is "weathered", but still nice.
A/C didn't work at first, but was quickly dealt with.
The shower had a sewer smell coming from the drain.
The service at the coffee shop is hit and miss. The workers speak little to no English and would often forget to make something.
Not every employee was super friendly. They weren't rude just not as nice as other resorts.
Housekeeping was very inconsistent. They would forget to restock the coffee and refrigerator. Had to call the front desk several times for water, coffee, and pop.
The elevators are sketchy. They are very small, make weird noises and sometimes stop at random floors.
The ugly:
The last full day of our trip, one of the housekeepers stole money from my wife's backpack. The staff was not helpful at all. They said they "couldn't prove the money was stolen". All they had to do was check the cameras to see who entered the room!
Jody
Jody,6 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 31 日
Very good
Kirandeep Kaur
Kirandeep Kaur,4 晚行程
Expedia真实住客点评
2/10 很差
2025 年 1 月 30 日
They give 200 USD credit to you on your arrival and then at checkout they ask you for 200$ back and they even don’t remember the people they have talked to about the credit and create a chaos during checkout.
Gurcharan Singh
Gurcharan Singh,3 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2025 年 1 月 30 日
Decadente
Mal , el estado del hotel en general está muy malo , descuidado , aires acondicionado q suenan demasiado no dejan descansar , la comida muy deficiente , el hotel perdió su factor diferenciador
gustavo
gustavo,3 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 1 月 29 日
This place is BAD. No idea how they're still getting away with calling this place a 4-5 star. It's a hotel, not a resort. Staff is amazing, everything else sucks. I feel duped.
Everything is run down, dirty and broken, no where to hang out inside, pool and "hot tubs" (they're slightly warm) are moldy and have sharp edges and missing tiles all over the place, everything in the room was broken and falling apart. The resort is attached to a big abandoned resort that's covered in graffiti and has massive chunks of concrete falling off onto this hotel. Often a 10 minute wait for an elevator. No real stair options. Anyone closing a door on the entire floor all night causes your whole room to shake so no one slept.
We paid extra to take an earlier flight home because it sucked so badly.
KYLA CHRISTINE
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 29 日
Great family resort. Friendly staff with resonable price.