The cleaning and breakfast staff was very nice and they did an awesome job! The girl at the front desk was horrible! Very rude, never around, she knowingly put us in a room right next to problem family that had been staying there for over a month that had several complaints about the family for noise, kids screaming etc. She didn't even care. The hotel is very old, bathroom is very small, carpet needs replacing, this is not nice as other BW Plus!