The hotel is fabulous and the food was really good too. The only small issue I had was the lack of explanation/clarity of the "reserve" option that has an exclusive access lounge and access to both swimming pools, instead of just the one.
Christophe
Christophe,6 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 4 日
Excellent room with sea view, well serviced. Helpful friendly staff. Good quality food with plenty of options.
Robert
Robert,10 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 3 日
We really enjoyed our stay at this hotel. The staff are fantastic so helpful and friendly. This was our second time at the hotel and both times have been fantastic. We took part in the various activities in offer which were great fun.
Ruth
Ruth,7 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 12 日
Exceptional
Jenipher
Jenipher,4 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 27 日
The pools should have been heated
Mads
Mads,7 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 22 日
guy
guy,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 15 日
Essen und Getränke hervorragend.
Sehr freundliches Servicepersonal.
Marco
Marco,7 晚浪漫旅行
Expedia真实住客点评
6/10 好
2024 年 12 月 9 日
Nice hotel well situated on the beach.
the weak was the pool which was not heated asd thus impossible to use !
first time in the Canaries Islands with a none heated pool (in a 5 stars hotel)
The food was not at the right level and the buffet was not very varied and everything was cold
We tried 1 of the special restaurant : La graciosa : Service was poor and the food really not good !
A good point : the Gym was very well equiped and very well situated on the beach. i took some personnal coach sessions which were very cool
bernard albert
bernard albert,8 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 11 日
Miriam
Miriam,5 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 4 日
Louise Mai
Louise Mai,7 晚行程
Expedia真实住客点评
8/10 很好
2024 年 10 月 10 日
Lovely hotel , clean comfortable rooms,
Good choice of dinning options.
Activities and entertainment excellent
Plenty of loungers around the pool.
Great for a peaceful getaway , would return and recommend
Sandra Valerie
Sandra Valerie,10 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 10 日
Luanne
Luanne,7 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 8 月 1 日
A genuine 5 star destination, loved this. I’ll definitely be back!
Sheriff
Sheriff,4 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2024 年 7 月 14 日
We are just got hone from a 6 night stay. Staff,food fantastic along with verything else the only down side was that the pool is freezing so couldnt go swimming. Which is the one thing i love doing.xx
christopher
christopher,6 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 7 月 3 日
Adults only
Jane
Jane,6 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 6 月 5 日
It’s our second stay here, absolutely fabulous.
Spacious and beautiful big hotel, service given is perfect and the sea view rooms, well what a view !
We will be back
Deborah Anne
Deborah Anne,14 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 5 月 16 日
Magnifique, établissement. D’une propreté. Impeccable. Avec un personnel souriant et agréable. Une Qualité de nourriture parfaite. Beaucoup de raffinement. C’est l’endroit idéal pour se reposer. Très calme. La promenade au bord de mer qui mêle paysage et shopping est très agréable. Le point négatif reste probablement cette jolie piscine d’eau salée qui n’est absolument pas chauffée. Et comme Lanzarote est une île où il y a beaucoup de vent. Se baigner relève du courage ! Mais les transats en quantité suffisante, vous permettent néanmoins de passer un bon moment, en sirotant des cocktails délicieux! à recommander pour un séjour relax et de haut standing.
Encore merci à tout le personnel pour le travail fourni. Mention spéciale à Brian à la réception principale un jeune français qui Vous aidera dans toutes vos démarches. Bravo pour le service de conciergerie très utile. Merci à Véronica pour l’accueil.
Clarisse
Clarisse,7 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 5 月 15 日
Excellent
David
David,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 5 月 6 日
Excellent hotel and staff, had a very relaxing time
Janice
Janice,7 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2024 年 4 月 26 日
Séjour agréable
Séjour globalement très bon. Personnel agréable et serviable, propreté irréprochable. Un bémol sur la qualité des produits alimentaires, et plats très orientés vers la clientèle anglo saxonne.
La Réserve n’apporte pas grand chose de plus, pas de produits exclusifs ni de services particuliers…
Gerald
Gerald,7 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 4 月 12 日
Labelling the food at the buffet so that anyone with allergies can easily identify the food to avoid
More atmosphere /back ground music in Italian and buffet / the dining area - whilst the areas are comfortable they appear a bit stale ‘cafeteria’ . That said la graciosa met all standards of a lovely atmospheric night and maybe other dinning should take a look at this venue and adapt
Jose Carlos
Jose Carlos,4 晚浪漫旅行
Expedia真实住客点评
6/10 好
2024 年 3 月 9 日
Essen im Hauptrestaurant waren eine Katastrophe. Kalt, nicht gewürzt und fad. Die Themenrestaurants waren in Ordnung, aber weit entfernt von dem was man bei diesen Preisen erwartet.
Personal zum Teil unfreundlich und unmotiviert.
Lena
Lena,7 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 3 月 9 日
Richard Jonathan
Richard Jonathan,7 晚行程
Expedia真实住客点评
8/10 很好
2024 年 3 月 6 日
Beverley
Beverley,7 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 3 月 2 日
Lovely property and friendly helpful staff.
Dining options were excellent and food was of a high standard
Our room was very comfortable - particularly as our balcony faced the sun - not all do as we heard from other guests.
Pools were not heated so with the windy weather and the slightly lower temperatures not much swimming took place.
It is worth bearing in mind that Reserve guests have access to a pool, lounge and other facilities which other guests don’t
Booking dinner proved problematic (although the buffet option was always available) and sitting up til midnight to grab an online reservation became a nuisance.
WiFi was slightly odd with much dropping out and signing on - but not a major issue.
We would stay here again.