Our stay was okay. We’ve stayed here before in the main building and had a good experience. This time, we were placed in the Black Diamond building, which was under construction—something we weren’t informed about in advance. The rooms in this building also didn’t match the standard of the main building, yet the pricing remained the same. Given these factors, we feel the rate should have been adjusted accordingly.
Coty
Coty,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 28 日
Jana
Jana,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 26 日
Daniel
Daniel,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 25 日
The beds are amazing, I didn’t want to get up.
Great hotel. We loved the beds, they were so comfortable. Enjoyed the shower amenities, my hair felt so soft. The nespresso coffee in the room was nice to have. We used the pool and steam room and really enjoyed it.
Tammie
Tammie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 24 日
Soohyun
Soohyun,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 24 日
Was very relaxing and the actual servers were fantastic but the hostess at the pub and the hostess at forte were terrible and really need to remember they are first to set the mood going into establishment
Lori
Lori,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 23 日
Terry
Terry,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 21 日
Marley
Marley,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 9 日
Alison
Alison,1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 4 日
Got upgraded to a loft suite however was in a different building than the main building. Would have preferred to stay in the main building to have easy access to the amenities. The plaza was also very icy and we both had nasty falls on the ice that ruined our last bit of time there. Would like to see more salt/gravel laid down in slippery areas.
Shannon
Shannon,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 3 日
bridget
bridget,7 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 24 日
Family getaway
A night away to play in the water park with our grandson. All of the staff were friendly and attentive.
Joy
Joy,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 24 日
Curtis
Curtis,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 23 日
Devin
Devin,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 21 日
Fabulous resort hotel.
DIANE
DIANE,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 2 月 16 日
Not the usual magical experience.
I’ve stayed here before and it’s usually GREAT. However this time no. The Forte Breakfast buffet was very poor and undercooked. You are better off ordering from the menu for fully cooked food.
The pool capacities were not monitored and the amount of people crammed into the hot pool was overwhelming. Sign said 30. Definitely over 60 people at one point.
The amount of people staying made it difficult to access food places in a timely manner and or fully/booked.
Our thermostat in the room was faulty and worked on and off. There is a sign in the room warning of it. It stopped working at 4am and our room was freezing. (-20 weekend) at this point I didn’t want to wake children with maintenance persons entering our room. Upon awakening we just packed up and left. Did mention to two staff regarding it and the response was well as long as your stay was “okay”.
Spending 2k for a weekend and you would think to have higher expectations of the facility.
My only positive is that I found the European staff to be very polite and courteous and happy to be there working.