Noise. Noise. Noise. Not from outside, but from the AC and ductwork inside and above the room. It was the worst night I’ve had at a hotel in a very long time.
The room was clean but didn’t seem well maintained, e.g. light bulbs were missing in lightning fixtures. The hefty and scammy Resort Fee is just the cherry on the icing ……
In the upside, the breakfast buffet was lovely - as you’d expect for that price.
Florian
Florian,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 5 日
Lesley
Lesley,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 4 日
Old hotel
Dated old hotel. Needs serious remodeling especially in bathrooms. Didn’t find very clean either. Pillows need to be replaced. Room was big which was plus and Nespresso was a good feature, but only 1 paper cup was provided. Location is great, but overall not worth for over $300.
catherine
catherine,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 1 日
Will Be Staying Again
The Sofitel is a very clean and beautiful hotel. All of the staff that I interacted with were very helpful and friendly.
Rene
Rene,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 1 日
Aside from the location of the hotel, which was convenient to so many sites, this hotel was average. It had the potential to be outstanding but was really just so-so beginning with the awkward driveway and valet service and ending with the same: a 35 minute wait for our car (which cost a whopping $69.00/night). Our room was clean and the beds were comfortable but the decor seemed like an aftertho
Emily
Emily,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 30 日
Jason
Jason,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 30 日
Edward
Edward,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 28 日
The use of the resort fee credit at the bar/restaurant was poorly explained. This was disappointing and rather misleading.
Robert
Robert,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 27 日
Ruel
Ruel,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 27 日
Mixed bag
The mattress needs to be replaced. I prefer a desk and chair to a bar height table and barstools. The staff was very accommodating and the breakfast buffet excellent, although coffee or tea is an extra $6-8.
Carol
Carol,5 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 21 日
Excellent service. Bathrooms need a refresh or upgrade. Walls are very thin.
Lisa
Lisa,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 20 日
Rachel
Rachel,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 18 日
Great location, poor customer service.
I recently stayed at the Sofitel for 4 nights. The service was poor in two key respects. First, the car valet situation is unacceptably slow despite costing close to $60 per night. Each time we needed the car it took over half an hour to get it. My other complaint is that at checkout the hotel disclosed a $28 per day “urban experience fee”. The desk clerk at checkout said the fee is a resort fee and comes with a $20/day voucher. I was not told about this fee or voucher when I checked in. Why have a surprise fee at the end to leave a bad impression with customers? Why not just provide an all-in daily cost up front? A surprise addition of $120 was not positive, and made worse by hearing that we in theory could have gotten something for it (though there is no store on the site, so the only place to use the money appears to have been in the restaurant or bar). These two experiences were a real shame because the hotel location is great and the room was comfortable.
真实旅客
4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 18 日
Barry
Barry,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 15 日
Christine
Christine,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 15 日
Clean, comfortable, and safe.
Lynn
Lynn,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 15 日
Conner
Conner,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 14 日
真实旅客
3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 13 日
Wonderful stay!!
Me and my husband did a little staycation in the city were we live and the service we were provided with. Very clean hotel and rooms are nice size! Great location to restaurant and shopping. We will be back!
Theresa
Theresa,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 12 日
Warm and welcoming hotel.
The staff is amazingly helpful and friendly. Excellent customer service. The lobby/bar are gorgeous. Breakfast was fantastic. Everything was wonderful except for the bathroom. Although the products were lovely, the shower head was terrible and there was barely any water pressure. Also the towels are incredibly rough and uncomfortable.The bathroom definitely does not live up to the feeling of luxury that the rest of the hotel possesses.
Ardys
Ardys,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 12 日
Really good choice
Great location. Good rooms, very good service - everything was great
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 10 日
Beautiful spot to relax after a long day
Business trip. Staff excellent and attentive. Bellman and car retrieval helpful with bags and friendly. Loved the robe and slippers! Appreciate boxed water & eco friendly sheet service. Suggest improving water pressure in room 1031, bit of a dissapointment.