Booked for a Pool View Room, was offered a Room facing a wall and trees (see first picture), had to complain, call hotels.com, and wait for 2h to get a proper Pool View Room (second picture)
Same issue next day at the restaurant, was proposed a terrible table by the road, furthest possible from the beach, asked for a beach table as there were 3 available, had to insist 3 times as the staff were complaining these tables were not ready, in the end took them 2mins to get them ready…