2/10
We stayed at this hotel for 1 day and immediately left. The hotel agreed to a refund, but then ghosted hotels.com and won't pay us back, despite the fact we didn't even stay in it
- When we arrived there was no one manning the desk
- We were given a roomkey. They said "go to floor 2 room 2". I saw room 22 and assumed that was our room, so I buzzed it with our key, and it worked. It opened another man's room. I went downstairs and clarified, it was acutally for room 2. So the rooms are simply not safe, your key can open other people's rooms
- Someone else's clothes were in our room
- The room was extremely dirty, no way near 4* standards
- The advertised restaurant does not even exist
- They did not give us a refund
The girl at the desk gave us a stamped note proving we checked out, got her manager on the phone and told us we would give us a refund
This hotel is a scam hotel, run by crooks, it is dirty, no way near 4* and not fit for purpose. Do not stay here.
Alexander
7-night trip