We stayed at this hotel last year and enjoyed it so much that we decided to return. This time we stayed for one week, booked two rooms, and travelled with our dog.
Before arriving, we requested rooms on a higher floor, but were told this was not possible because we had a dog. However, during our stay we saw other guests with dogs staying on higher floors, which made this difficult to understand.
Compared with last year, the hotel seemed to suffer from a lack of maintenance, and the breakfast buffet offered a noticeably smaller selection.
Housekeeping was frustrating. Although we placed the room cleaning sign on the door every day, we still had to ask reception repeatedly before our rooms were cleaned. When they finally were, the cleaning itself was very good.
Neither refrigerator worked in our rooms. We reported the problem but had to remind the staff several times before anything was done. In the end, a large freestanding refrigerator was placed in one room, which solved the problem but was not an ideal solution.
The staff were always friendly, and the location is excellent. However, food and drinks at the hotel are extremely expensive.
Overall, we still enjoyed our stay, but compared with last year the overall standard felt lower, which was disappointing because we know how good this hotel can be.