The room was poor. TV broken, window opening broken, room boiling hot - no phone to call reception. No kettle/tea drink making facilities. 'complimentary drinks' were sparkling water and two sweet/sugary drinks. Informed reception of broken TV no-one cared/bothered to fix it. Asked reception how to cool the room with no opening window, the man on reception said I needed to go in to the fuse box in the room and turn the whole heating/electrics system off by toggling fuses! Shower also broke on second day, had to shower in freezing cold water, and the soap wasn't refilled, so no soap on second day too! Awful!!!