Stay was horrible. Showed up with my receipt and reservation and was told there was no room available for me and there was nothing they could do. I was told it was hotels.com fault but now realize it was up to best western to give the refund. Very disappointed with how this was addressed and will be looking elsewhere if staying in Hershey again.
Mason
1 晚行程
10/10
Chris
1 晚家庭旅行
6/10
we rarely were in the room since we came for Hershey park. Just a few annoyances from the stay. When you first walk into the lobby it was evident that the ceiling was leaking because there was a trash can collecting the water. Kinda an eye sore and not a good first impression when you walk into the hotel. We got a disability room (which was fine), I’m not marking off points for that. It’s what was wrong inside the room. The shower water pressure was low and it took awhile for the water to warm up. I saw a few ants in our bathroom. The blinds were electronic but the button to open them didn’t work so our room was dark. There were no recycle bins in the hotel, so the hotel was not eco friendly. The hot breakfast was great, we enjoyed eating there each day. Would I stay at this hotel again? Yes, I would give it another chance!
Don
2 晚家庭旅行
10/10
Kevin
4 晚家庭旅行
10/10
Angela
3 晚家庭旅行
10/10
Derrick
1 晚商务旅行
10/10
We love the Best Western Plus. Staff is always very friendly. The only thing is in every room we have stayed there have been lots of smudges on the windows. They need to be cleaned on the inside.
We checked in early with Courtney and she was amazing! She was so friendly and accommodating. A+ service!
Lori
2 晚行程
8/10
Allison
1 晚行程
10/10
Kevin
2 晚行程
10/10
Stephanie
1 晚家庭旅行
8/10
Angel
2 晚行程
10/10
Robert
1 晚行程
10/10
Everything about the hotel was wonderful!! The only complaint I have is hot water runs out half way through your shower and I don't take long showers!!! That is a real problem and was very disappointing. It happened to my family in another room also and appears to be an ongoing problem that needs to be addressed!!
Joan
3 晚家庭旅行
10/10
Lovely people, location and very clean. Appeared like a newly built hotel
Linda
1 晚行程
10/10
We had a great stay. Room was clean and staff was friendly.
Keri M
1 晚家庭旅行
10/10
I stay here often and never had an issue.
Ty
1 晚浪漫旅行
10/10
joanne
1 晚行程
2/10
It was absolutely disgusting. I will never again stay. We didn't even stay for breakfast. I was offered a downgrade for a cleaner bathroom but it was more important for my family to stay together. The fact that there was hair everywhere and enrolled like pee was absolutely disgusting. I will never recommend this place to tourists or my local friends and family.
Shyree
1 晚家庭旅行
2/10
Daniel
1 晚行程
6/10
We tried to check in an hour before the 3pm check in time. Was told room was ready but we would be charged $25 extra for early check in. I was traveling and had commitment that was going to take until 9:30 pm, so I had to leave hotel with my belongings even though my room was ready.
Daniel
1 晚行程
10/10
I was super impressed with this new property! I stayed here traveling for business and it was very clean, had great food, and super friendly staff! Great for business or pleasure!
Amber
1 晚商务旅行
8/10
I really appreciated the staff’s hospitality and the look of the room.