Please I never leave a bad review but this this trip me driving down three hours to Charlotte to check in at 10 but the room that I checked for was the two bedroom and two bath they placed me in a 1 bedroom and made me wait for three hours so I didn’t get into my two bedroom until three in the morning and then they charge my car three times not only I already prepaid for my stay with hotel.com but they charge for the security deposit of the three times which is only supposed to be $100 not $300. I would not stay the room was disgusting sticky no towels the pillows were thin in both room.
Keisha
Keisha,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 22 日
Everything was great room was clean and staff was excellent will definitely stay again
Shaquita
Shaquita,1 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2026 年 2 月 20 日
I had checked in online in advance and said I would be arriving at 3pm. due to traffic I didn't arrive till 4pm but obviously fully expected my room to be ready and to check in with ease. it was the opposite. when I arrived, it must have been right before a shift change. I had spoken to a women first and she told me she needed to check with housekeeping if my room was ready (no clue why it would not have been ready when I said I was arriving at 3 but ok) and then I sat to wait and was waiting for another 30 minutes and when I realized the lady was not coming back I went up to the desk again to a man this time. he was dealing with another customer who had booked a room through Airbnb (which honestly shouldn't be allowed since its a hotel but found out that people will get a room for a month and then "rent" it out to people on Airbnb). the staff wasn't even aware people did that. and the ladys booking had been canceled and could not reach the host. so I was left waiting longer while he was dealing with that, just for him to tell me he had to find a room for me. then he tried to charge me again even though I paid through hotels.com. his boss on the phone was able to reverse it thankfully. anyways we didn't get in our room until 530pm. the entire hotel and our room smelt of weed, there was no hot water so I was forced to take a very painful cold shower (my legs literally felt like pins and needles), and cleaning crew tried to enter our room early in the morning. I want a refund!!
olivia
olivia,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2026 年 2 月 16 日
Room and staff were fine. No hot water my entire stay wasnt that great.
Cindy
Cindy,2 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2026 年 2 月 15 日
Staff was very friendly and area was good. There was no hot water on my visit but I had already paid in advanced before arrival on card. No pots and pans and hard to get room service.
Brinijia
Brinijia,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 28 日
Christina
Christina,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 22 日
Alice
Alice,1 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 1 月 18 日
The room was good, but I think the plumbing needs to be checked. The water was going out slow in the main bathroom sink.
Shadema
Shadema,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 18 日
Everything was great
Lolita
Lolita,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 8 日
We really enjoyed our stay. It felt just like being at a nice cozy resort.
Devita
Devita,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 4 日
The rooms were spacious and clean, lobby was very inviting, it was quiet and smelled awesome when you walked in. I will book again
Shanetta
Shanetta,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 4 日
Aaricka
Aaricka,1 晚行程
Hotels.com真实住客点评
2/10 很差
2026 年 1 月 1 日
The television and the phone in the room was not working. After multiple attempts the front desk came up to the room. He stated he needed a new cord. At that point he never returned. It is understandable that things may not work, However not to resolve the issue is truly disappointing!
Thomas
Thomas,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 23 日
Arnissa
Arnissa,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 20 日
ulkeya
ulkeya,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 18 日
Crystal
Crystal,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 3 日
Sergio
Sergio,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 11 月 22 日
Room was in pretty bad shape. Floor was dirty and the doors had holes in them as though someone punched them.
We came back from dinner to the police and fire department out in front of the hotel lobby arresting someone and then searching around the outside of the hotel. This was very unnerving. Would not recommend this hotel.
Genette
Genette,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 21 日
Everything was perfect and the beds were very comfy
Penny
Penny,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 17 日
Paris
Paris,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 11 月 16 日
Staff was amazing, accommodating to my needs. The hotel on the other hand needs a complete renovation. Rooms weren’t clean, furniture was stained dishes were used and not cleaned, smoke, mildew and other odors in the rooms (I was showed three rooms before leaving the property) and they have roaches in some rooms. I chose not to stay there and booked another stay else where.
Ashley
Ashley,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 12 日
Beautiful
Christina
Christina,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 11 日
They cancelled my room last minute
LaTonya
LaTonya,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 11 月 9 日
On arrival staff gave off a certain attitude which wasn’t really pleasant. The lobby and elevator especially smelled smoky . People kept smocking in the building although it clearly stated no smoking . Felt so getto