I am currently working at Whitby
During my previous first visit, I noticed the hotel was undergoing major decorating and refurbishment which I understood and appreciated. However, during my most recent stay, I was extremely disappointed with the room I was allocated. It was well below the standard expected from a hotel, and the only clean facility was the newly renovated bathroom. Overall, the experience did not meet my expectations, especially given the improvements that seemed to be underway.
I am believed the accommodation was not up to a standard and I would like to have my money back