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The Swan Hotel Wells

3.0 star property
Wells hotel with restaurant and bar/lounge

Choose dates to view prices

In the heart of the city, The Swan Hotel offers a charming retreat with a garden and terrace. Unwind in one of two bars or stay active at the gym, while 15c A.D restaurant serves lunch and dinner. With helpful staff and free WiFi, this eco-certified hotel is perfect for your urban escape.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free parking
  • Free WiFi
  • Restaurant
  • Bar
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • 24-hour room service
  • Coffee shop/cafe
  • Meeting rooms
  • Terrace
  • 24-hour front desk
  • Garden
  • Front-desk safe
  • Conference space
  • Meeting room

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Classic Double Room

Classic Double Room | Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Classic Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Classic Twin Room

Classic Twin Room | Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Classic Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Four Poster Double Room

Superior Four Poster Double Room | Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Superior Four Poster Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Double Room

Superior Double Room | Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Superior Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Twin Room

Superior Twin Room | Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Superior Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Four Poster Double

Deluxe Four Poster Double | Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Deluxe Four Poster Double

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Double Room

Deluxe Double Room | Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Deluxe Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Twin Room

Deluxe Twin Room | Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Deluxe Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite

Junior Suite | Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Junior Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Suite

Deluxe Suite | Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Deluxe Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

Similar properties

Front of property
White Hart Inn
Wells
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Bar
8.2 out of 10, Very Good, 438 reviews
The price is CNY611
CNY734 total
includes taxes & fees
Jun 22 - Jun 23
White Hart Inn
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About the neighborhood

Map
11 Sadler Street, Wells, England, BA5 2RX

What's nearby

  • Wells & Mendip Museum - 1 min walk - 0.2 km
  • Wells Cathedral - 3 min walk - 0.3 km
  • Vicar's Close - 3 min walk - 0.3 km
  • Wells Bishop's Palace - 5 min walk - 0.4 km
  • Mendip Hills - 11 min walk - 0.9 km

Getting around

  • Bristol International Airport (BRS) - 41 min drive
  • Frome Station - 25 min drive
  • Yatton Station - 29 min drive
  • Highbridge & Burnham Station - 30 min drive

Restaurants

  • ‪Fountain Inn - ‬5 min walk
  • ‪Strangers with Coffee - ‬6 min walk
  • ‪Fosso Lounge - ‬2 min walk
  • ‪The Crown at Wells - ‬1 min walk
  • ‪Caffè Nero - ‬2 min walk

About this property

The Swan Hotel Wells

The Swan Hotel Wells is a great choice for a stay in Wells. The bar is a great place to grab a drink, and guests looking for a bite to eat can check out The Swan, Wells, which serves lunch and dinner. Other highlights include a terrace and a garden.

At a glance

DONE

Hotel size

    • 56 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets allowed (dogs only, 2 total)*
    • Service animals welcome
    • Specific rooms only, restrictions apply*
    • Pets must be supervised
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 50+ Mbps)
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Onsite parking limited
    • Height restrictions apply for onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) 7:00 AM–10:00 AM on weekdays and 7:30 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Barbecue grills
  • 24-hour room service

Traveling with children

  • Children stay free (see details)

Working away

  • Meeting room
  • Conference space

Services

  • 24-hour front desk
  • Luggage storage
  • Porter/bellhop

Facilities

  • 2 buildings/towers
  • Built in 1422
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Banquet hall

Accessibility

  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Be entertained

  • 28-inch TV
  • Satellite TV channels

Home comfort

  • Heating
  • Portable fan
  • Espresso maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Free WiFi (speed of 50+ Mbps)
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

The Swan, Wells - This restaurant serves lunch and dinner.
The Bar - This bar serves light fare only. Open daily.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately GBP 16 for adults and GBP 8 for children

Children & extra beds

  • Cribs/infant beds are available for GBP 10.0 per night
  • Rollaway beds are available for GBP 10 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 15 per accommodation, per night

Parking

  • Parking height restrictions apply

Policies

This property does not have elevators.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Best Western Plus Swan Hotel Wells
Best Western Plus Swan Hotel
Best Western Plus Swan Wells
Best Western Plus Swan
BEST WESTERN PLUS Swan Hotel Wells, Somerset
Wells Best Western
Best Western Wells
BEST WESTERN PLUS Swan Hotel Wells Somerset
The Swan Hotel Hotel
The Swan Hotel Wells
The Swan Hotel Hotel Wells
Best Western Plus Swan Hotel

Frequently asked questions

Are pets allowed at The Swan Hotel Wells ?

Yes, dogs are welcome, with a limit of 2 total. There's a charge of GBP 15 per accommodation, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at The Swan Hotel Wells ?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at The Swan Hotel Wells ?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM. Contactless check-in and check-out are available.

What is there to do at The Swan Hotel Wells and nearby?

The Swan Hotel Wells has a picnic area and a garden.

Are there restaurants at or near The Swan Hotel Wells ?

Yes, there's an onsite restaurant, The Swan, Wells.

What's the area around The Swan Hotel Wells like?

The Swan Hotel Wells is in the heart of Wells, a short 3-minute walk from Wells Cathedral and 9 minutes' walk from Mendip Hills.

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Reviews

The Swan Hotel Wells Reviews

8.8

Excellent

9.0

Cleanliness

9.6

Location

9.0

Staff & service

8.6

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was top quality and hearty, with great service. (4 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Room
Service staff
Breakfast
Location
Bathroom
Cathedrals
Restaurant
Parking
Food
Lobby

Reviews

Verified

8/10 Very good

Hotel was close to everything and good food
Julie, 1-night trip
Verified

10/10 Exceptional

Historic hotel

Very nice hotel with atmosphere.
1-night trip
Verified

8/10 Very good

Fabulous location
Stuart, 2-night trip
Verified

10/10 Exceptional

Lovely Location

I live Wells and the Location
Colin, 1-night trip
Verified

8/10 Very good

Fabulous room overlooking the cathedral.
Dominic, 1-night trip
Verified

10/10 Exceptional

This place needs reporting… for excellence!

Excellent atmosphere of service- nothing too much
Timon, 1-night trip
Verified

8/10 Very good

Great City Centre hotel

Only difficulty is the narrowness of parking on site and the limited spaces, otherwise, great service and a very hearty breakfast to set you on your way. Helpful service at reception and the breakfast service.
Daniel, 1-night trip
Verified

10/10 Exceptional

Christmas stay

The Swan is a top class hotel. Nice comfortable rooms, very quiet, with very good shower over bath, spotlessly clean. Very friendly, polite and helpful staff, reception sraff excellent. Amazing to get free parking too. Our stay was cut short due to an emergency back home, but we will be back.
MRS S J, 4-night trip
Verified

10/10 Exceptional

I loved every thing! The hotel, the room we had, the staff -super friendly and helpful, the food, the location I went there for a wedding, coming from USA! Worth the trip! English countryside ❤️
Verified

8/10 Very good

Disappointing that the view of the room isn’t advertised when booking, had to upgrade to get view of cathedral. Food at breakfast great.
Simon, 1-night trip
Verified

10/10 Exceptional

Lovely stay

Beautiful, historic hotel with a lovely terrace looking onto the cathedral. Room nice and perfectly clean. Bathroom tired and dated but clean. Great, friendly and helpful staff. Breakfast was top quality. Recommended.
Tina, 2-night trip
Verified

8/10 Very good

Nice hotel in great location

Overall our state was very nice, but the hotel was very particular about us not checking in until the exact check-in time. Other places we stayed had much more flexibility. Thankfully we didn’t have big bags with us so we could carrier things easily.
Kathryn, 1-night trip
Verified

8/10 Very good

Lovely stay

Fantastic historic old hotel.location right opposite the cathedral and within walking distance of everything you’d want to see Car park is a challenge I’m glad I didn’t have to undertake and got my partner to do it. Lovely large room. Not too sure what made it superior over a standard room .Bed was too firm for me so didn’t get a great nights sleep but my partner did and it wouldn’t stop me from returning Bathroom was a little tired and could do with a refurb. Fan in the room was great. Breakfast was nice and all staff really friendly and helpful
Laura, 1-night trip
Verified

6/10 Good

Not a four star property front desk staff needs more training
Verified

8/10 Very good

This hotel is really quite stunning in appearance and location. The staff are friendly and keen to assist and the food is fabulous. Wells was incredibly beautiful. The only issue that we had was that we were right at the top of the hotel in the heatwave and with no air conditioning, the heat was unbearable, even with a fan. The fan was so loud that neither me or my teenage son could sleep well. Other than that, this hotel was fabulous.
Joanna, 1-night trip
Verified

10/10 Exceptional

The hotel is beautifully situated in the centre of Wells with a view of the cathedral. Our bedroom view, however, looked out on an alleyway with dustbins. I had hoped for something a little better, since I'd paid extra for a superior room. Our room was very comfortable, but if I'd been shown a picture of it without being told where it was, I could possibly have guessed it was part of the Best Western chain, but not that it was in an historic coaching inn. The staff were helpful, friendly and polite.
Jane, 1-night trip
Verified

2/10 Poor

Rude unwelcoming front desk girl. Dirty room carpet. Broken bathroom door lock. Awful uncomfortable chairs in bar and lounge - which used to be cozy classy areas and are now plastic trashy areas with no style or ambiance.
Rick, 2-night trip
Verified

4/10 Fair

Not For Us

Wells itself is a charming place but I’m afraid this is not a hotel we will be returning to again. A rather frosty receptionist, a tiny bedroom in the basement of the hotel with a window view of stairs and smokers meaning the room also became smokey, and a bathroom needing urgent repair to the side of the bath as the panel was completely damaged and the room needed redecorating and new lamps etc. Additionally we couldn’t sleep as we could hear the people in the room above us conversing and the bed mattress left my partner and I with really uncomfortable backs. Parking is a bind too. The hotel really need to consider a better option than sending you down a back road on the off chance that a space may be available. We had no choice but to pay for parking in a car park as there was nothing available elsewhere. All this for £164 per night. We travel a-lot both around the UK and all around the world and this didn’t really feel like a 4 star experience. Will definitely return to Wells again but we will look for somewhere a little more comfortable for our accommodation.
F, 1-night trip
Verified

8/10 Very good

Overnight stay

The hotel has lots of character with rooms spread across different buildings. I was given plenty of information in advance about my stay including a warning that there was an event with disco going on. Not a problem at all and never even heard it! The only slightly disappointing part was the evening meal. The choice was very limited, 2 of the main course options were fish and there was a supplement for the steak. I chose chicken liver pate to start (given a more fancy name though) and it came with a piece of toasted bread from a sliced brown loaf and a tiny lettuce leaf . The pate itself was bland and let’s say you could buy nicer from Aldi. I realised next morning it’s the same bread they use for breakfast and a crusty ciabatta or similar would have elevated the starter. My partner had chicken Caesar salad with almost non existent dressing. My main was salmon with crushed new potatoes, cooked well but lacking in flavour and my partners smoked haddock was similarly bland and both rather small portions. We decided not to spend another £7 each on a dessert in case that was not up too par. We were told on arrival that there were only 2 tables left for dinner but in fact there were more like 10 or 12. Maybe all the staff were dealing with the wedding? Breakfast was fine but I think they’d run out of baked beans by the time we had ours. A great location for exploring Wells and the convenience of parking was good.
Jacqueline, 1-night trip
Verified

10/10 Exceptional

Wells is a beautiful city to visit and The Swan Hotel makes the visit even more enjoyable
Susan, 2-night trip
Verified

6/10 Good

The place needs some TLC. The staff need customer service training. When we were leaving the receptionist didn’t even ask if we had a nice stay, just put your key card at the end. Really disappointed with the hotel
Deborah, 2-night trip
Verified

6/10 Good

We had a standard bedroom which was very small and claustrophobic, the bed linen was looking rather worn and grey. The heating system was too hot during the night ( unable to sleep due to heat) then off when you woke to get ready for breakfast?? Shorten our stay even though prepaid as very disappointing. Also unable to eat in the restaurant on either evening due to no tables available, you would think as guests we would have some priority.
Philip, 2-night trip
Verified

8/10 Very good

Weekend stay

Beautiful room but on arrival noticed several blood stains on duvet cover and pillowcase. This was reported immediately and the bed linen changed promptly. Poor lighting in bathroom, no way you could apply make up. Evening meal very nice but cooked breakfast a bit disappointing- scrambled eggs luke warm and sausage not cooked sufficiently. Generally a good stay staff very pleasant and helpful.
Linda, 2-night trip
Verified

10/10 Exceptional

Beautiful big room overlooking the High Street, spotless bathroom, very comfortable beds, excellent food in the restaurant, great breakfast, friendly and efficient service throughout - what's not to like?!
Linda, 1-night trip
Verified

8/10 Very good

loved the bar and card payment. Staff great.
Patricia, 1-night trip