The Swan Hotel Wells

Property class: 4
Wells hotel with restaurant and bar/lounge

Choose dates to view prices

The Swan Hotel Wells is a great choice for a stay in Wells. The bar is a great place to grab a drink, and guests looking for a bite to eat can check out The Swan, Wells, which serves lunch and dinner. Other highlights include a terrace and a garden.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Bar
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • 24-hour room service
  • Coffee shop/cafe
  • Meeting rooms
  • Terrace
  • 24-hour front desk
  • Garden
  • Front-desk safe
  • Conference space
  • Meeting room

Feel at home (6)

  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker
The current price is CNY589
CNY707 total
includes taxes & fees
Oct 4 - Oct 5

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Classic Double Room

A hotel room with a large bed, two bedside tables, a nightstand, a mirror, and a headboard.

Classic Double Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

A hotel room with two beds, a nightstand with a lamp, a mirror, and a patterned wall.

Classic Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Four Poster Double Room

A hotel room with a bed, red curtains, a floral tapestry, and a lamp.

Superior Four Poster Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

A hotel room with a large bed, a wardrobe, a nightstand, and a mirror.

Superior Double Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

A hotel room with two beds, a small round table, and a chair.

Superior Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Four Poster Double

A hotel room with a large bed, two bedside lamps, a headboard, and floral wallpaper.

Deluxe Four Poster Double

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

A hotel room with a large bed, a sofa, a nightstand, a lamp, and a window with curtains.

Deluxe Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room

A hotel room with a large bed, a seating area with two chairs, a small table, and a TV mounted on the wall.

Deluxe Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite

A hotel room with a large bed, bedside tables, a desk, and a window with curtains.

Junior Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite

A bedroom with a large bed, two nightstands, a blue headboard, and floral-patterned pillows.

Deluxe Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
11 Sadler Street, Wells, England, BA5 2RX

What's nearby

  • Wells & Mendip Museum - 1 min walk - 0.2 km
  • Wells Cathedral - 3 min walk - 0.3 km
  • Vicar's Close - 3 min walk - 0.3 km
  • Wells Bishop's Palace - 5 min walk - 0.4 km
  • Mendip Hills - 11 min walk - 0.9 km

Getting around

  • Bristol International Airport (BRS) - 41 min drive
  • Frome Station - 25 min drive
  • Yatton Station - 29 min drive
  • Highbridge & Burnham Station - 30 min drive

Restaurants

  • ‪Fosso Lounge - ‬2 min walk
  • ‪Tuckers - ‬8 min walk
  • ‪The Crown at Wells - ‬1 min walk
  • ‪The Quarter Jack (Wetherspoon) - ‬7 min walk
  • ‪Caffè Nero - ‬2 min walk

About this property

The Swan Hotel Wells

  • The Swan Hotel Wells is a great choice for a stay in Wells. The bar is a great place to grab a drink, and guests looking for a bite to eat can check out The Swan, Wells, which serves lunch and dinner. Other highlights include a terrace and a garden.

At a glance

Hotel size

    • 56 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in time starts at 3:00 PM
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Contactless check-out available

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

    • Pets allowed (dogs only, 2 total)*
    • Service animals welcome
    • Specific rooms only. Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation; restrictions apply*
    • Pets must be supervised

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 50+ Mbps)

Parking

    • Free onsite self parking
    • Onsite parking limited
    • Height restrictions apply for onsite parking

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–10:00 AM on weekdays and 7:30 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Barbecue grills
  • 24-hour room service

Traveling with children

  • Children stay free (see details)

Working away

  • Meeting room
  • Conference space

Services

  • 24-hour front desk
  • Luggage storage
  • Porter/bellhop

Facilities

  • 2 buildings/towers
  • Built in 1422
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Banquet hall

Accessibility

  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Be entertained

  • 28-inch TV
  • Satellite TV channels

Home comfort

  • Heating
  • Portable fan
  • Espresso maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Free WiFi (speed of 50+ Mbps)
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

The Swan, Wells - This restaurant serves lunch and dinner. Open daily.
The Bar - This bar serves light fare only. Open daily.

Fees & policies

Children & extra beds

  • Cribs/infant beds are available for GBP 10.0 per night
  • Rollaway beds are available for GBP 10 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 15 per accommodation, per night

Parking

  • Parking height restrictions apply

Policies

Extra-person charges may apply and vary depending on property policy.
This property does not have elevators.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Best Western Plus Swan Hotel Wells
Best Western Plus Swan Hotel
Best Western Plus Swan Wells
Best Western Plus Swan
BEST WESTERN PLUS Swan Hotel Wells, Somerset
Wells Best Western
Best Western Wells
BEST WESTERN PLUS Swan Hotel Wells Somerset
The Swan Hotel Hotel
The Swan Hotel Wells
The Swan Hotel Hotel Wells
Best Western Plus Swan Hotel

Frequently asked questions

Are pets allowed at The Swan Hotel Wells ?

Yes, dogs are welcome, with a limit of 2 total. There's a charge of GBP 15 per accommodation, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at The Swan Hotel Wells ?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at The Swan Hotel Wells ?

You can check in starting at 3:00 PM. Check-out time is 11:00 AM. Contactless check-in and check-out are available.

What is there to do at The Swan Hotel Wells and nearby?

The Swan Hotel Wells has a picnic area and a garden.

Are there restaurants at or near The Swan Hotel Wells ?

Yes, there's an onsite restaurant, The Swan, Wells.

What's the area around The Swan Hotel Wells like?

The Swan Hotel Wells is in the heart of Wells, a short 3-minute walk from Wells Cathedral and 9 minutes' walk from Mendip Hills.

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Reviews

The Swan Hotel Wells Reviews

8.8

Excellent

9.0

Cleanliness

9.6

Location

9.0

Staff & service

8.6

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was top quality and hearty, with great service. (4 reviews)
  • Free parking was a welcome bonus for guests. (3 reviews)
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Popular mentions

Room
Service staff
Breakfast
Location
Bathroom
Restaurant
Cathedrals
Parking
Food
Lobby

Reviews

Verified review

10/10 Exceptional

Clean and cosy hotel. Great location and great staff. Only stayed one night but could easily stay longer.
Verified review

8/10 Very good

Difficult to park nearby and no space at the hotel. If mobility is a problem this may not be the hotel for you. Breakfast was excellent, and breakfast staff, bar staff very efficient and friendly. No pillow options and staying in the courtyard meant we heard visitors returning late and lingering outside to chat. Great location though and just steps away from the Cathedral. Very nice private terrace for guests overlooking Cathedral Green.
Verified review

10/10 Exceptional

Great situation, large clean room with coffee machine.
Verified review

10/10 Exceptional

A lovely hotel, we had a nice welcome on arrival. Able to park although as advised the car park is small and quite tight to get in and out. We arrived early parked up and returned on time and our room was ready The room was lovely, large room with very comfortable bed, tea coffee including pods available. Bathroom was nice and had lovely shower gels body lotion etc Offered breakfast which we booked. Food was delicious, a great range of options Definitely recommend
Verified review

8/10 Very good

A lovely old coaching inn in a nice setting. My room had a view of the cathedrala and green. Ideal for a short visit and I managed to get there in time for a car parking place. Only downside was no lift
Verified review

6/10 Good

Had a bad experience at check in which unfortunately tainted our stay.
Verified review

10/10 Exceptional

Very pet friendly… bed, treats, blanket and snacks. Room was large, bathroom lovely. We did the first Pub Quiz and got 2nd so that was fun. Great location, opposite Wells Cathedral and a hop skip and jump to all the shops. It was Moat race day so extra activity in town. Love Wells ❤️
Verified review

10/10 Exceptional

All fine.
Verified review

6/10 Good

Convenient location. We put out the green card as we didn't think it was necessary to change sheets or towels, but it wasn't clear that this meant nothing would be carried out, no replenishment of tea, milk etc. no bins emptied, no beds made, which we expected still to be done, so a little disappointed. Wouldn't stay here again.
Verified review

8/10 Very good

Hotel was close to everything and good food
Verified review

10/10 Exceptional

Historic hotel

Very nice hotel with atmosphere.
Verified review

8/10 Very good

Fabulous location
Verified review

10/10 Exceptional

Lovely Location

I live Wells and the Location
Verified review

8/10 Very good

Fabulous room overlooking the cathedral.
Verified review

10/10 Exceptional

This place needs reporting… for excellence!

Excellent atmosphere of service- nothing too much
Verified review

8/10 Very good

Great City Centre hotel

Only difficulty is the narrowness of parking on site and the limited spaces, otherwise, great service and a very hearty breakfast to set you on your way. Helpful service at reception and the breakfast service.
Verified review

10/10 Exceptional

Christmas stay

The Swan is a top class hotel. Nice comfortable rooms, very quiet, with very good shower over bath, spotlessly clean. Very friendly, polite and helpful staff, reception sraff excellent. Amazing to get free parking too. Our stay was cut short due to an emergency back home, but we will be back.
Verified review

10/10 Exceptional

I loved every thing! The hotel, the room we had, the staff -super friendly and helpful, the food, the location I went there for a wedding, coming from USA! Worth the trip! English countryside ❤️
Verified review

8/10 Very good

Disappointing that the view of the room isn’t advertised when booking, had to upgrade to get view of cathedral. Food at breakfast great.
Verified review

10/10 Exceptional

Lovely stay

Beautiful, historic hotel with a lovely terrace looking onto the cathedral. Room nice and perfectly clean. Bathroom tired and dated but clean. Great, friendly and helpful staff. Breakfast was top quality. Recommended.
Verified review

8/10 Very good

Nice hotel in great location

Overall our state was very nice, but the hotel was very particular about us not checking in until the exact check-in time. Other places we stayed had much more flexibility. Thankfully we didn’t have big bags with us so we could carrier things easily.
Verified review

8/10 Very good

Lovely stay

Fantastic historic old hotel.location right opposite the cathedral and within walking distance of everything you’d want to see Car park is a challenge I’m glad I didn’t have to undertake and got my partner to do it. Lovely large room. Not too sure what made it superior over a standard room .Bed was too firm for me so didn’t get a great nights sleep but my partner did and it wouldn’t stop me from returning Bathroom was a little tired and could do with a refurb. Fan in the room was great. Breakfast was nice and all staff really friendly and helpful
Verified review

6/10 Good

Not a four star property front desk staff needs more training
Verified review

8/10 Very good

This hotel is really quite stunning in appearance and location. The staff are friendly and keen to assist and the food is fabulous. Wells was incredibly beautiful. The only issue that we had was that we were right at the top of the hotel in the heatwave and with no air conditioning, the heat was unbearable, even with a fan. The fan was so loud that neither me or my teenage son could sleep well. Other than that, this hotel was fabulous.
Verified review

10/10 Exceptional

The hotel is beautifully situated in the centre of Wells with a view of the cathedral. Our bedroom view, however, looked out on an alleyway with dustbins. I had hoped for something a little better, since I'd paid extra for a superior room. Our room was very comfortable, but if I'd been shown a picture of it without being told where it was, I could possibly have guessed it was part of the Best Western chain, but not that it was in an historic coaching inn. The staff were helpful, friendly and polite.