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Hotel Santa Cruz

3.0 star property
Tlalnepantla de Baz hotel with restaurant and bar/lounge

Choose dates to view prices

Located in the heart of the city, Hotel Santa Cruz offers a warm welcome with a bar, restaurant and 24-hour business center. Connect to WiFi and enjoy convenient amenities like free self parking and luggage storage.

Reviews

7.0 out of 10
Good

Popular amenities

  • Free parking
  • Free WiFi
  • Restaurant
  • Bar
  • 24/7 front desk
  • Non-smoking

Main amenities (10)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • 24-hour business center
  • Business center
  • 24-hour front desk
  • Vending machine
  • Luggage storage
  • Tour/ticket assistance
  • Banquet hall

Feel at home (6)

  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Elevator
  • Free self parking
  • Free toiletries
The current price is CNY169
CNY203 total
includes taxes & fees
Jun 10 - Jun 11

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Junior Single Room, 1 King Bed, Private Bathroom

Junior Single Room, 1 King Bed, Private Bathroom | Bathroom | Shower, free toiletries, hair dryer, towels

Junior Single Room, 1 King Bed, Private Bathroom

8.6 out of 10
Excellent
(9 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed, Ensuite

Superior Room, 1 King Bed, Ensuite | Individually decorated, desk, iron/ironing board, free WiFi

Superior Room, 1 King Bed, Ensuite

  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Basic Double Room, 2 Double Beds, Private Bathroom

Basic Double Room, 2 Double Beds, Private Bathroom | Individually decorated, desk, iron/ironing board, free WiFi

Basic Double Room, 2 Double Beds, Private Bathroom

  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Double Room, 2 Double Beds, Private Bathroom

Superior Double Room, 2 Double Beds, Private Bathroom | Individually decorated, desk, iron/ironing board, free WiFi

Superior Double Room, 2 Double Beds, Private Bathroom

  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

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Living area
Downtown Treasure Place
Cuauhtémoc
  • Free breakfast
  • Kitchen
  • Laundry facilities
  • Free parking
8.8 out of 10, Excellent, 836 reviews
The price is CNY343
CNY410 total
includes taxes & fees
Jun 9 - Jun 10
Downtown Treasure Place
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About the neighborhood

Map
Av Presidente Juárez 2009, Los Reyes Iztacala, Tlalnepantla de Baz, MEX, 54090

What's nearby

  • Tlalnepantla Convention Center - 5 min drive - 1.9 km
  • Centennial Theater - 5 min drive - 2.3 km
  • Corpus Christi Cathedral - 6 min drive - 1.9 km
  • Plaza Tlalne Fashion Mall - 6 min drive - 2.3 km
  • Centro Cultural Nahui Ollin - 7 min drive - 3.1 km

Getting around

  • Benito Juarez International Airport (MEX) - 39 min drive
  • Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.) - 54 min drive
  • Toluca, Estado de Mexico (TLC-Toluca Intl.) - 67 min drive
  • Mexico City Fortuna Station - 6 min drive
  • San Rafael Station - 7 min drive
  • Tlalnepantla de Baz Station - 28 min walk

Restaurants

  • ‪Barbacoa Alex - ‬16 min walk
  • ‪Café del Duende - ‬12 min walk
  • ‪Pasteleria Macram - ‬16 min walk
  • ‪Super Tortas La Michoacana - ‬16 min walk
  • ‪Tacos Don Chilo - ‬14 min walk

About this property

Hotel Santa Cruz

  • At Hotel Santa Cruz, you'll be within a 15-minute drive of Mexico City Arena and Basilica of Our Lady of Guadalupe. For a bite to eat, guests can check out Comedor Los Tulipanes, which serves breakfast, lunch, and dinner. Also, Angel of Independence Monument and Paseo de la Reforma are within a short drive.

At a glance

DONE

Hotel size

    • 100 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2:30 PM; Check-in end time: 7:00 PM
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 1:00 PM
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free secured, covered onsite self parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 8:00 AM–11:30 AM
  • Restaurant
  • Bar/lounge

Working away

  • 24-hour business center

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage

Facilities

  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site
  • Stair-free path to entrance

Room amenities

Be entertained

  • 42-inch LED TV
  • Premium digital channels

Home comfort

  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping

Special features

Dining

Comedor Los Tulipanes - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 65 to 90 for adults, and MXN 65 to 90 for children

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.

Also known as

Hotel Santa Cruz Hotel
Hotel Santa Cruz Tlalnepantla de Baz
Hotel Santa Cruz Hotel Tlalnepantla de Baz

Frequently asked questions

Does Hotel Santa Cruz offer free cancellation for a full refund?

Yes, Hotel Santa Cruz does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Santa Cruz?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Santa Cruz?

Yes, there's free self parking.

What are the check-in and check-out times at Hotel Santa Cruz?

Check-in start time: 2:30 PM; Check-in end time: 7:00 PM. Check-out time is 1:00 PM. Contactless check-in and check-out are available.

Are there restaurants at or near Hotel Santa Cruz?

Yes, there's an onsite restaurant, Comedor Los Tulipanes.

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Reviews

Hotel Santa Cruz Reviews

7.0

Good

7.8

Cleanliness

6.8

Amenities

7.2

Staff & service

7.4

Property conditions & facilities

Reviews

Verified

8/10 Very good

Good for a 1 night stay.

Good for a 1 night stay. I was afraid of some of the bad reviews, but nothing like that existed for me.. It was clean and comfortable. My room had a bit of the bleach smell. There was a place to eat that was open late right in the hotel.
Patricia, 1-night trip
Verified

10/10 Exceptional

Todo excelente
Victor, 3-night trip
Verified

6/10 Good

Will appreciate if staff on desck and kitchen, will be more friendly, house keeping 100%👌 we love it!
Marcos, 5-night trip
Verified

8/10 Very good

Good
Verified

8/10 Very good

The vibe was a little creepy but generally okay
Carmen Madeline, 1-night trip
Verified

10/10 Exceptional

More stuff low employees especially in the kitchen
fausto, 1-night trip
Verified

10/10 Exceptional

.
Pedro, 1-night trip
Verified

2/10 Poor

Got bed bugs from this hotel. Also room smelled terrible of cigarettes and even had ash tray in the room. Took our baby here and absolutely regret it.
Molly, 1-night trip
Verified

4/10 Fair

The stuff very rude
Rosalia, 1-night trip
Verified

6/10 Good

No
CRISTIAN, 4-night trip
Verified

2/10 Poor

Very bad property. Bad personal. Dirty and personal - Housekeeping touch my belongs and stole items and I request to talk to the manager and front desk never contact me with the manager. All of them are the sesame thing DON'T RECOMMEND THAT HOTEL. I abandoned the hotel today January 23th, 2025 and move to another hotel. They touch and stole my belongs when I was in hospital for surgeries. Very disappointed 😞☹️
Mayra, 7-night trip
Verified

10/10 Exceptional

Excelente para descansar Cuenta con restaurante Amplio estacionamiento
Mario, 1-night trip
Verified

10/10 Exceptional

Cuenta con restaurante Todo limpio y ordenado Ideal estacionamiento amplio y subterráneo
Mario, 1-night trip
Verified

6/10 Good

Si ckn buen sabor la carne en su punto
alma, 1-night trip
Verified

8/10 Very good

La estancia en general estuvo bien, tranquilo, lugares para comer cerca a parte del restaurante del hotel, solo el detalle de que en la habitación no había aire acondicionado.
Federico, 1-night trip
Verified

2/10 Poor

El personal de recepción terrible dicen que no tengo reservado cuando ya se confirmó por la aplicacion y via telefónica, son groseras, dicen que no tienen habitaciones y al.final despues de discutir aceptan su error. No recmiendo reservar por app. No porq sea mala la app sino el hotel y su personal.
Julio César, 1-night trip
Verified

10/10 Exceptional

Es un hotel muy económico cómodo y limpio
Rocio, 1-night trip
Verified

6/10 Good

La atención al cliente no es muy buena
Estrella de Vianney, 1-night trip
Verified

4/10 Fair

La habitacion descuidada toallas muy viejas puerta del baño descompuesta recepcionista de mal genio
julio, 1-night trip
Verified

6/10 Good

Aceptable
Félix, 1-night trip
Verified

10/10 Exceptional

Fue muy tranquilo y cómodo
Josh Leon, 1-night trip
Verified

8/10 Very good

Si limpia si fue amable el personal fue lo que buscaba serca de dónde era mi compromiso y si descanse sin ruidos
Miguel, 2-night trip
Verified

10/10 Exceptional

La limpieza s excelente!
Yair S, 3-night trip
Verified

8/10 Very good

Todo muy bien buena atención. La Srita. Daniela de recepción es muy eficiente, amable y te apoya en lo que necesites.
Victor, 1-night trip
Verified

8/10 Very good

Todo excelente, limpieza, ubicación solo el servicio a la habitación no lo atendieron ya que solicitamos cena a la carta y nunca la llevaron
BEATRIZ, 1-night trip