Service på hotellet var ikke så venligt og lang ventetid med at tjekke ud. Nok underbemandet tror jeg.
Matthias
Matthias,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 4 日
kim
kim,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 3 日
Jean-Baptiste
Jean-Baptiste,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 2 日
Bernt Andre
Bernt Andre,6 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 30 日
Great hotel but slow service
Was a great stay. Location was perfect. Place was very clean and artsy. Only problem was that room service was very slow. Took a while to get new towels, utensils or even an ironing board with an iron.
Still overall a great hotel.
真实旅客
3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 29 日
Erika
Erika,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 25 日
location was amazing....so were the staff. but the rooms are so small that you had to walk side ways to get around the bed
真实旅客
1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 23 日
Customer service was terrible. My friends would sometimes ask for water at the lobby and the front desk would refuse to fill up the water, as they didn’t want to leave their desk. Room service and any additional room related requests were delayed, if completed at all. Complementary champagne that was included in our booking was never provided, even when they repeatedly stated they would throughout our stay. The hotel was beautiful, the service was not.
Aisha
Aisha,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 22 日
Great location
Amazing location! Such a cute rooftop bar and pool. Beach is only a couple blocks away and you get a chair and towel included. The rooms are adorable would love to come back.
Amanda
Amanda,2 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 19 日
James
James,6 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 14 日
Christina
Christina,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 14 日
Miami Beach
Hotel was clean and service was wonderful!
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 13 日
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 13 日
Rose
Rose,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 7 日
Cute but is it worth the price??
This place has the potential to be amazing but kind of misses the mark. The room I stayed in was small, which was fine as I was alone but it would have been a tight fit if there was more than one suitcase in the room. The windows were dirty as were the tiles in the shower. There was visible damage to the wall in the room - looked like a very amateur effort had been made to repair something.
The location of the room I stayed in was about a block from the reception, which was a bit inconvenient when you need help from reception. I was told I could ask for a late check out which I did, but my card was deactivated at the original check out time…went back to reception and they tried to reactivate but it didn’t work…frustrating when it’s a long walk back to reception to get help. Also my hotels.com booking said it would come with a bottle of wine which it did not.
On the positive side, the location is excellent with lots to see nearby and good places to eat. And the hotel is a cool old building which has been tastefully decorated.
真实旅客
1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 7 日
Conflicted but good stay
I’m a bit conflicted because my last stay at Esme was perfect but I’m dissatisfied with the service during this stay. This time there were a lot of issues on the part of the service. First when arriving to my room my bed was damaged and needed to be fixed. I needed to go tell the front desk immediately and wait for this to be resolved. As a hotels.com member I was missing the perks (bottle of wine) also. Also, since I was paying the resort fee, I wanted to utilize the beach services. Despite double checking at the front desk about the towels and cooler (she basically just provided a scan code), I got to the beach to realize that I should have been given a cooler at the front desk and had to walk back. I think service could have been better this trip but I have had previous excellent experiences here. The pool and amenities here are amazing.
Chloe
Chloe,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 4 日
THOMAS
THOMAS,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 4 日
Very cute little boutique hotel right on the Espanola Way. The service was exceptional. I’m sensitive to smell and the scent the maid sprayed was too strong but it cleared up hours later. I wish the light was a little brighter for when you read. Overall a great hotel.
Lien
Lien,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 23 日
Ali Firat
Ali Firat,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 17 日
semiramis
semiramis,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 15 日
James
James,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 13 日
Hotel room needs repair. Curtain did not slide to open all the way. Barn door did not close all the way. It was installed incorrect so the lock was on the outside of bathroom. They definitely need to add more lights to the room.