No one at reception except insects crawling along counter, had to call main number to get sole staffer to show up. Had a nice large and very sunny room where the AC had turned off, or did not work, it was 82 degrees. Sole staffer unable to fix it. Moved to smaller windowless room where it was 64 degrees, no blanket on the bed, bottom sheet only. Defensive abusive, sole staffer finally delivered crumpled comforter. Insect infestation? Woke up in the night with bug bite on ring finger, right hand swollen and red. Found 3 more bites in the morning. No ice bucket in first room, no glasses in 2nd room, worst Direct TV channels, not able to see any news. Why does hotel.com feature this place?