6/10 好
2025 年 5 月 13 日
No cleaning service provided & lousy breakfast.
We stayed in the hotel two nights. We left our room on our day out at 9:30 AM. We returned at 3:45 PM. The room had not been cleaned. When I talked to the front desk, they said that the cleaning staff was about to leave at 4 PM and they could not provide it. I wasn’t happy about this. They offered to provide a $15 discount when I asked, but what I really wanted was a tidied up room. When we left the next morning, we found a small card that we had not noticed on a side table tucked under the room phone that indicated cleaning services are not provided for three days unless specifically requested. I feel this card was not apparent, the staff did not tell us of this policy when we checked in, nor did they tell us about this policy when I asked to have the room cleaned on that afternoon. Finally, the breakfast, which was not included in our room rate, was incredibly mediocre, and honestly not as good as what one receives a roadside chain. Not what we expected from a grand hotel in the center of Ashland.
Debra
Debra，2 晚行程
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