We arrived to check in at 4:20pm and our room still wasn't ready, even though check in started at 3pm. The desk staff were friendly and apologetic but unable to provide a reason why. The room was available to check in to around 5pm. We were given complimentary breakfast vouchers for the inconvenience, which was very nice. Unfortunately, the next morning, there was a sign saying the restaurant wasn't available and they had a buffet. The buffet was fine, nothing special, but I feel bad for the people who paid for breakfast to be added.
The room was clean and nice. We did have to request additional linens for the pullout bed which was strange that they weren't already available.
For the price for one night, I am slightly disappointed. Holiday Inn is usually a safe option and hopefully this was just a fluke.