I had a terrible next-door neighbor family, whose kids were extremely loud obnoxious from 1030pm until 1:30 AM. Next morning, I requested a change of room and the staff, especially the front desk, guy named Michael. He was very accommodating and moved to another room. He also drives a shuttle from Hotel to Mayo Clinic, where I had to go for a couple of procedures. He is really an exceptional staff person. One thing I would recommend is one day people who are paying customers, and they have to move from one room to another not because they want to, but they have no choice. The staff from Hotel should be able to help move the staff. They have an offer that even though they were walking with me to move me from one room to another. I moved all my stuff by myself