We booked a room and requested prior to arrival a higher level floor due to the previous reviews we read about the traffic noise. Since it was busy weekend with a music festival they said they could only book us a room on the 6th floor out of 17. We obliged and instantly upon entering the room smelled musty like an old dusty grandma's house. It was late around midnight and so we figured we would open the windows and run the AC. Neither window could be opened, not even by my very strong husband. Then tried the AC and that did't seem to be working either. After 2 hot showers, the smaller sized room seemed to feel even more stuffy (there is no exhaust fan in the bathroom), and the AC was still not working. Called the front desk and asked to be changed to another room. They could not accommodate. Maintenance guy brought us a small desk fan and pried the windows barely cracking. It became so overbearingly noisy that we didn't sleep at all the entire night with blaring sirens all night and missed our first 2 items on our next day itinerary. Next morning had amazing service by the front desk who got us a top floor upgraded room, but when asked if they could credit us the first night, the hotel manager stated he could not at all since we booked through hotels.com and not through the actual hotel. Could've been cleaner and beds were slightly larger than a twin.. very small double.
January
January,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 12 日
Mary
Mary,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 11 日
真实旅客
3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 10 日
Mitchell
Mitchell,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 6 日
Gerald
Gerald,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 5 日
Excellent from top to bottom, as usual...
Genuinely friendly and professional staff, from the Front Desk to the Porters to Housekeeping... The Omni has always provided a welcome respite from the hurly-burly of the City.
Todd
Todd,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 2 日
4-stars.
Excellent service! Great location!
Maria
Maria,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 1 日
Friends' Getaway
Terrific hotel, with friendly staff, comfortable room and bed and easy access to Little Italy, Chinatown and other great tourist attractions.
Colleen
Colleen,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 31 日
Riley
Riley,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 29 日
Incredible Stay
Experience was top notch from beginning to the end, came into the city for the SF marathon and traveled by train, ran into some hiccups and they were more than accommodating. Highly recommend Omni if you’re staying in San Francisco, the bar was incredible, loved the atmosphere and the bartender there was very nice and friendly, had a great conversation with him. Will definitely come back when I’m in SF.
Arain
Arain,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 29 日
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 28 日
Ma Katherine
Ma Katherine,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 27 日
Bertrand
Bertrand,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 23 日
Kerry
Kerry,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 20 日
Steven
Steven,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 20 日
Excellent Service
Staff was friendly and very helpful. It was quiet and comfortable. Will definitely stay again when in the city.
Katherine
Katherine,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 19 日
Kyoungro
Kyoungro,5 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 17 日
Ok. But dated
Decent hotel but old and dated. Definitely not a 4 star hotel
Richard
Richard,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 17 日
aleksey
aleksey,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 15 日
Sneaky pricing policies
It is a very nice place. However a couple things impact the experience in a big negative fashion. First the windows in our room were filthy, like they have t been washed outside for 20 years. Second was the check out surprise of a $34 per night "Destination Fee" A sneaky way to gouge customers without being upfront about pricing. And it has nothing to do with a destination. Its for wifi and basic everyday hotel services.
It is a very unethical way to increase their price.