I had a reservation for a suite, they gave my room away and put me in a king room even though I was there at 3:58 for a 4:00 check in. Tried to feed me some BS story about the “suites have a water leak in them” (apparently ALL of them), then tried to give me some further BS about they’d still have to charge me the suite rate because I’d made the reservation on Hotels.com, then tried to make up for it by giving me a room on the “Club level” floor, but what good was that since the club wasn’t even open.
The truth is that there was a bunch of scumbags staying there for some garbage “championship” and I suspect they just decided to give my room away.
I’m not done with this my a damned sight.
But no, will never stay at another Renaissance property.
Paul
Paul,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 2 日
Linda
Linda,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 31 日
laurie
laurie,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 17 日
Great place! Clean, friendly staff and very nice place!
Geoff
Geoff,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 13 日
Gina
Gina,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 29 日
Pros: The staff were tremendously friendly and helpful! The hotel is gorgeous and the indoor pool was heated.
Cons: The king sized bed was lumpy and not padded well. It hurt my back just to sit on it for a few minutes. One day housekeeping did not clean our room, even though we had no door tag hanging.
Jennifer
Jennifer,4 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 28 日
Ivan
Ivan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 17 日
Expand service
Belal
Belal,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 12 月 14 日
LEA
LEA,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 12 月 8 日
Spotless room & the sweetest staff!
Shelcy
Shelcy,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 12 月 6 日
ann
ann,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 12 月 6 日
Edgar
Edgar,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 2 日
The interior of this hotel is beautiful and the room was spotless. The sound of traffic was great for my sleep but may not like it so I'm including this comment. Great hotel and location.
Donald
Donald,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 2 日
Great place
Derrick
Derrick,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 30 日
Asaf
Asaf,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 11 月 30 日
Beds are smaller than expected and uncomfortable. Otherwise all good things. I recommend a king room, or if staying w family in a double room account for just one person per bed.
Zachary
Zachary,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 23 日
Very nice location, rooms are remodeled and very clean. Comfortable bed and pillows. Had a great stay. Highly recommend.
Luciana
Luciana,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 23 日
Mark
Mark,2 晚行程
Expedia真实 住客点评
6/10 好
2025 年 11 月 19 日
Rooms are getting very old and had a very bad smell in them (9th floor) I had to change rooms the first room smelt so badly and the second room wasn’t much better.
Not sure if they are under new management but it’s gone down hill a bit. I’ve stayed there over 7 times.