Good, clean rooms. Convenient location for exploring Tulum. One day there was a shortage of towels, which was inconvenient. However, overall good for a short stay.
Ajay
Ajay,5 晚浪漫旅行
Wotif真实住客点评
10/10 绝佳
2025 年 12 月 29 日
Thank you everything was great .
Maria
Maria,4 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 12 月 16 日
On arrival the front desk staff checked us into the wrong room, leading us to walk into another persons space. No apologies were given just a whoops and a new card. Elevators don’t work half the time and when it does only one will get you to the floor with rooms. Front desk staff not friendly or accommodating. Tried to charge us 200 pesos in exchange for 4 quarters for laundry. No amenities in room, shampoo and conditioner empty and never filled. No condiments with coffee in room. Overall just not great!
Nelson
Nelson,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 12 月 5 日
Ils nous ont fait un upgrade avec balcon, le roof top est magnifique specialement pour les levés de soleil dans la jungle!
Jennifer
Jennifer,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 12 月 1 日
Luis
Luis,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 27 日
Ernesto
Ernesto,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 25 日
Gino
Gino,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 11 月 17 日
The room was OK but breakfast .OMG worst ever.They don't make omelet .And they said we are busy .
Busy for what ? It's breakfast .
MARC
MARC,3 晚浪漫旅行
Expedia真实住客点评
6/10 好
2025 年 11 月 16 日
I booked this hotel because it was supposed to have airport transport. It did not. I was also offered a promotion online but was told it was not available.
Crystal
Crystal,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 11 月 11 日
Tyrone
Tyrone,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 6 日
Very clean and trendy hotel with a beautiful rooftop deck and infinity pool. The staff are friendly and the location is quite walkable. The one con is that the doors don’t seem to block out the sound that well
Justin
Justin,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 10 月 13 日
Me gustó la ubicación y la calidad de las instalaciones
Lara Valentina
Lara Valentina,2 晚商务旅行
Expedia真实住客点评
10/10 绝佳
2025 年 10 月 11 日
Vichit
Vichit,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 24 日
Laundry facility excellent.
Breakfast ok, coffee needs to be better.
Staff great.
Rooftop awesome.
Daniel
Daniel,1 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 9 月 1 日
Good dinners but lacking overall
Checkin was slow. Dinner was great quality but few lunch options and pitifully few room service options. Room service also took 60 to 90 minutes. Pools are numerous but most were a bit crowded. Cocktails were generally not good, though some mocktails were tasty. Checkin and checkout were slow. Not an abundance of amenities or activities during the day
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 30 日
Roberto E
Roberto E,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 26 日
Marcel
Marcel,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 22 日
Katrina
Katrina,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 17 日
Mejorar la coordinacion entre los encargados de areas admon. , bar, restaurantes y ademas con los promotores de las app xq nos vimos en unas contradicciones en cuanto a promosiones y servicios otorgados a los huespedes, a pesar que fuimos muy bien atendidos por lós responsables dando sus versiones...Esto no denigra la buena atencion que tuvimos....