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Waldorf Astoria Riviera Maya

5.0 star property
Cancun beachfront resort with 3 restaurants and spa

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Escape to Waldorf Astoria Cancun, a luxury oceanfront resort where blissful relaxation awaits. Unwind by the firepit or enjoy yoga classes at the 24-hour gym; indulge in rejuvenating spa treatments and savor meals at any of its 3 on-site restaurants.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Connecting rooms available
  • Bar
  • Pet friendly

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 3 restaurants and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • 24-hour fitness center
  • Steam room
  • Pool bar
  • 24-hour room service
  • Conference center
  • Business center

Feel at home (6)

  • Free cribs/infant beds
  • 2 bedrooms
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden
  • Terrace
The current price is CNY3,638
CNY5,010 total
includes taxes & fees
Dec 2 - Dec 3

Why we love this property

Sandy beach paradise
Revel in this resort's white sand beach location. Paddleboard and kayak on-site, or explore nearby snorkeling spots for underwater adventures.
Poolside bliss
This luxury resort boasts 2 outdoor pools and private plunge pools. The pool area features a poolside bar for refreshing drinks.
Spa and wellness escape
The full-service spa offers daily treatments from facials to body wraps. A steam room, 24-hour gym, and yoga classes complement the tranquil garden setting.

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Room, 1 King Bed, Oceanfront

2 bedrooms, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed, Oceanfront

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
2 bedrooms
Blackout drapes/curtains
Private bathroom
  • 63 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

2 bedrooms, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed, Ocean View

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
2 bedrooms
Blackout drapes/curtains
Private bathroom
  • 63 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Ocean View

View from room

Deluxe Suite, 1 King Bed, Ocean View

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
2 bedrooms
Private bathroom
  • 156 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View, Corner

2 bedrooms, in-room safe, blackout drapes, iron/ironing board

Suite, 1 King Bed, Ocean View, Corner

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
2 bedrooms
Private bathroom
  • 156 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom | 2 bedrooms, in-room safe, blackout drapes, iron/ironing board

Presidential Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
2 bedrooms
Blackout drapes/curtains
Private bathroom
  • 156 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Oceanfront

2 bedrooms, in-room safe, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Oceanfront

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
2 bedrooms
Blackout drapes/curtains
Private bathroom
  • 63 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Ocean View

2 bedrooms, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 2 Queen Beds, Ocean View

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
2 bedrooms
Blackout drapes/curtains
Private bathroom
  • 63 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, (Master Suite, Swim up)

55-inch flat-screen TV with satellite channels

Suite, (Master Suite, Swim up)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Flat-screen TV
2 bedrooms
Blackout drapes/curtains
  • 156 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, (Swim up)

2 bedrooms, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed, (Swim up)

10.0 out of 10
Exceptional
(1 review)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
2 bedrooms
Blackout drapes/curtains
Private bathroom
  • 63 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, (Swim up)

2 bedrooms, in-room safe, blackout drapes, iron/ironing board

Room, 2 Queen Beds, (Swim up)

10.0 out of 10
Exceptional
(1 review)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
2 bedrooms
Blackout drapes/curtains
Private bathroom
  • 63 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Oceanfront

2 bedrooms, in-room safe, blackout drapes, iron/ironing board

Suite, 1 King Bed, Oceanfront

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
2 bedrooms
Private bathroom
  • 96 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll In Shower)

2 bedrooms, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Roll In Shower)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
2 bedrooms
Private bathroom
  • 63 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll In Shower)

View from room

Room, 2 Queen Beds, Accessible (Roll In Shower)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
2 bedrooms
Private bathroom
  • 63 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Oceanfront (Connecting Room)

View from room

Suite, 2 Bedrooms, Oceanfront (Connecting Room)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
2 bedrooms
Blackout drapes/curtains
Private bathroom
  • 2 bedrooms
  • Sea view
  • Sleeps 6
  • 1 King Bed

View all photos for 2 Bedroom Ocean Front (Connecting Room)

2 bedrooms, in-room safe, blackout drapes, iron/ironing board

2 Bedroom Ocean Front (Connecting Room)

10.0 out of 10
Exceptional
(7 reviews)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
2 bedrooms
Blackout drapes/curtains
Private bathroom
  • 2 bedrooms
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed (Amai)

2 bedrooms, in-room safe, blackout drapes, iron/ironing board

Suite, 1 King Bed (Amai)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
2 bedrooms
Private bathroom
  • Ocean view
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 King Bed (Riviera)

2 bedrooms, in-room safe, blackout drapes, iron/ironing board

Suite, 1 King Bed (Riviera)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
2 bedrooms
Private bathroom
  • Ocean view
  • Sleeps 10
  • 1 King Bed

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About the neighborhood

Map
Carretera Federal 307 Kilometro 333, Cancun, QROO, 77580

What's nearby

  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 1 min drive - 0.4 km
  • Arrecife de Puerto Morelos National Park - 1 min drive - 0.4 km
  • Grand Outlet Riviera Maya - 10 min drive - 6.4 km
  • Xoximilco - 11 min drive - 7.4 km
  • Moon Palace Golf Club - 13 min drive - 8.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive
  • Cozumel Intl. Airport (CZM) - 31.2 miles/50.2 km

Restaurants

  • ‪Agave Mexican Cuisine - ‬17 min drive
  • ‪Grand Lobby Bar - ‬14 min drive
  • ‪the cave - ‬17 min drive
  • ‪Boulangerie - ‬14 min drive
  • ‪Diamond Club Bar - ‬17 min drive

About this property

Waldorf Astoria Riviera Maya

With access to onsite kayaking, Waldorf Astoria Riviera Maya is a great choice for your beach stay in Cancun. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in body wraps and mani/pedis. Dining choices include 3 restaurants and the bar/lounge is a great place to grab a cold drink. This luxurious resort also features a poolside bar, a 24-hour fitness center, and a steam room. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 173 units
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets allowed (dogs only, 2 total, up to 51 lbs per pet)*
    • Service animals welcome
    • Restrictions apply*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 50+ Mbps)
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite valet parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • Private dining
  • Private picnics
  • 24-hour room service

Traveling with children

  • Paddleboard on site

What to do

  • On the beach
  • Fitness classes
  • Yoga classes
  • Kayaking
  • Paddleboard on site
  • Snorkeling nearby

Working away

  • Business center
  • 5 meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Paddleboard on site

Facilities

  • 1 building/tower
  • Built in 2022
  • ATM/banking
  • Garden
  • Picnic area
  • Terrace
  • 24-hour fitness center
  • 2 outdoor pools
  • Full-service spa
  • Steam room
  • Banquet hall
  • Firepit
  • Outdoor furniture
  • Traditional architecture

Accessibility

  • Elevator
  • Elevator door width (inches): 47
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 32
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Stairway handrail height (inches): 36
  • Braille signage
  • Hand-held showerheads
  • Height-adjustable showerhead
  • Well-lit path to entrance

Room amenities

Be entertained

  • 55-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Espresso maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • 2 bedrooms
  • Blackout drapes/curtains
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Private plunge pool

Freshen up

  • Private bathroom
  • Shower only
  • Towels

Stay connected

  • Free WiFi (speed of 50+ Mbps)
  • Free local calls

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 700 to 1400 for adults, and MXN 350 to 1400 for children

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 1500 per accommodation, per day, plus a one-time cleaning fee of MXN 1000

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a smoke detector and a security system on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Also known as

Waldorf Astoria Cancun
Waldorf Astoria Riviera Maya Resort
Waldorf Astoria Riviera Maya Cancun
Waldorf Astoria Riviera Maya Resort Cancun

Frequently asked questions

Does Waldorf Astoria Riviera Maya offer free cancellation for a full refund?

Yes, Waldorf Astoria Riviera Maya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Waldorf Astoria Riviera Maya?

Yes, there are 2 outdoor pools.

Are pets allowed at Waldorf Astoria Riviera Maya?

Yes, dogs are welcome, with a limit of 2 total and maximum weight of 51 lbs per pet. There's a charge of MXN 1500 per accommodation, per day. Service animals are exempt from fees. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Waldorf Astoria Riviera Maya?

Yes, there's free self and valet parking.

What are the check-in and check-out times at Waldorf Astoria Riviera Maya?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-out is available.

What is there to do at Waldorf Astoria Riviera Maya and nearby?

Have fun during the warmer months with activities such as kayaking. Additional recreation onsite includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Waldorf Astoria Riviera Maya also has private plunge pools and a 24-hour fitness center, as well as a picnic area and a garden.

Are there restaurants at or near Waldorf Astoria Riviera Maya?

Yes, there are 3 onsite restaurants.

Does Waldorf Astoria Riviera Maya have any outdoor private spaces?

Yes, every room features a private plunge pool.

What's the area around Waldorf Astoria Riviera Maya like?

Waldorf Astoria Riviera Maya is located a short 1-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

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Waldorf Astoria Riviera Maya Reviews

Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Popular mentions

Service staff
Room
Food
Restaurant
Beach
Entertainment
Drinks
Children
Spa
Lobby

What guests liked

  • The pools were a highlight of the resort, very relaxing and comfortable with great amenities. (9 reviews)
  • Dining options were fantastic, with great food and excellent service at all restaurants, including Chaya. (6 reviews)
  • The spa was very clean, comforting, and provided a relaxing experience with excellent service. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

The hotel is gorgeous. The staff and service was impeccable. The food was delicious. I would give 10 stars if possible.
stefanie, 2-night trip

4/10 Fair

Not going back

Terrible hotel. Needs maintenance. Needs service needs people
CHRISTIAN, 3-night trip

10/10 Exceptional

It’s great for a short getaway
Priyanga, 4-night trip

10/10 Exceptional

This was a great property staff was attentive resort was beautiful no complaint will defenitly return again
Gustavo, 2-night trip

10/10 Exceptional

Impeccable service. Wonderful food Beautiful private location
claudia, 1-night trip

10/10 Exceptional

Best hotel ever
Arash, 2-night trip

10/10 Exceptional

Amazing
Nagi, 1-night trip

10/10 Exceptional

The ambience was perfect. The staff were courteous and attentive. The overall experience is awesome!
Emer, 3-night trip

10/10 Exceptional

Beautiful hotel with impeccable service
Stephen, 3-night trip

10/10 Exceptional

Everything was absolutely wonderful!! Customer service was impeccable. Rooms and hotel were luxurious. Would definitely come back and recommend to others.
Steven, 4-night trip

10/10 Exceptional

Beautiful property situated away from the hotel zone. Quiet, peaceful, relaxing and we didn’t have to fight over pool chairs. The staff was excellent and catered to our every need.
Nikki, 5-night trip

10/10 Exceptional

Place is amazing and so pretty , lots of green very private . The staff are amazing completely love it
Asaad, 2-night trip

10/10 Exceptional

Transport must be set up days before or you may be late to event/excursion
Monique, 4-night trip

10/10 Exceptional

This is thee most amazing, breathtaking, clean, luxurious Hotel‼️ The staff was very friendly and accommodating, we felt very safe and very welcomed at all times! It’s very calm and relaxing and you won’t need a vacation from your vacation staying here‼️♥️♥️
Yamel, 5-night trip

10/10 Exceptional

Great staff .nice property
Nehemiah, 2-night trip

10/10 Exceptional

Property is beautiful and we tried all the restaurants, presentation and food was exceptional. It’s quiet and a 20 minute cab ride into Cancun if you want to explore further. Our room faced the ocean as most of them are Ocean front. The rooms are well appointed and a large shower that opens up to a plunge pool. It’s a very romantic hotel and we have stayed at many Waldorfs around the world, and we have never been disappointed. I read reviews about how expensive the food was, which I found was reasonable for the quality and for the Waldorf. The beach is walkable and the Ocean is not clear blue waters, but it’s private and the pools at the hotel make up for it. We enjoyed our stay but if you want variety and more stimulation this may not be the place to stay. For us it was about tranquility, sun and just enjoying the luxury experience of the Waldorf.
George, 10-night trip

6/10 Good

Beautiful property but huge maintenance issues. It was raining in the restaurant twice because of leak from room upstairs. Price at restaurant are more expensive than the most expensive restaurants in NYC. Impossible to eat out because their is nothing within 30min.
Kader, 7-night trip

8/10 Very good

Waldorf Cancun

Beautiful lobby. Amazing room. Pool is nice. Not a ton of food options (food was average. Pool menu was very limited) and pretty far away from any food locations outside the hotel. Beach is below average (in my opinion). Every employee was very welcoming and service was great.
2-night trip

8/10 Very good

First let me start by saying the resort is absolutely gorgeous, secondly, the staff is like none other as the hotel lives up to their reputation. The restaurants were absolutely delicious and we did not have one bad meal. Now that being said, this hotel is not a party hotel and they lacked night entertainment. If you’re looking to party this is not the hotel for you. If you are newly married or looking for a private resort away from everything then this is the place for you. Asides of not having entertainment it was hard to get an Uber as the hotel pushed their taxi services. It cost 65$ one way to leave anywhere. Prebook your Ubers ahead of time. The resort is about 30 min away from downtown Cancun. So, if you’re looking for privacy and fine dining in a beautiful resort with top tier service this is the hotel for you. I would 💯 return. It is a lil pricey as dinners were 300$ but worth it. This hotel lives up to their reputation just know there is no night entertainment and you’re 30 min away from any action.
Supan, 4-night trip

8/10 Very good

# Oct 26, 2024 at 11:40 AM The Waldorf Cancun is an absolutely wonderful hotel and we thoroughly enjoyed staying with you all. What was most striking was the staff there, who all made us feel incredibly welcome and well taken care of. Below you will find a list and brief description of the hotel members that stuck out to us most strongly. In terms of complaints, our major complaint was the last two nights of our stay. Another group of guests was put adjacent to us. They had two small children, and the baby cried intensely all night. There was also extremely loud snoring. I don’t know if the walls are just thin, or if it was the fact that the rooms are conjoining, but either way it was unsettling and made it very difficult to sleep. Unfortunately, it really soured the last leg of our stay a bit. We also felt like we were in a bit of a moral quandary. We did not want to move rooms, as we had been in our current room for 4 nights already and were very settled. We also did not want to call and request that they be moved, as they seemed to have plenty on their plate (their baby would not stop crying), so we thought it best to just power through and let you all know in the review. Other minor complaints. The shades in the room did not always work and were a little finicky. I thought that the hydrotherapy should have been included in the room rate on a first come first serve basis. I would have liked to have a fire stick in the room without having to request it, and more food ch
Henry, 7-night trip

10/10 Exceptional

Hotel maravilhoso, atendimento surpreendentemente bom!! A comida é muito boa porém bem cara. Para quem procura praia de “mar caribenho” a desse hotel não é, o mar é escuro.
Matheus, 3-night trip

10/10 Exceptional

Beautiful property. Everyone is amazing. Restaurants are great. Make sure you research the condition of the gulf (seaweed) before you go.
Pablo B, 7-night trip

10/10 Exceptional

Quiet and not overrun by noisy tourists
Michael David, 3-night trip

10/10 Exceptional

The most beautiful property with outstanding staff
Adriana, 1-night trip

10/10 Exceptional

Everyone is so attentive to your needs. Employees go above and beyond
Commeleana, 4-night trip