Unfortunately our stay was horrific. We chose the hotel based on the free shuttle, breakfast and proximity to the airport as we were just staying for a short overnight between flights No shuttle picked us up, no one answered the hotel phone, the reservationist could not contact them either. We waited for almost 2 hours on the promise that the shuttle was coming and spent most of that time on hold. At this very frustrating time we were transferred to someone talking to us about gettig more points for another stay instead of our challenge being taken care of. We ended up having to call for a late night Uber to get to the hotel as we stopped getting calls back from the reservationist as well. I called to talk with customer service that night and they finally told me I had to call back they could not help. Over the course of the following week I continued to call during the specific time that was requested but each time I was told to call back again at another time as again the manager was not available. Then they gave me an e-mail address for the manager I sent an e-mail and a follow up and never heard back at all. I waited to see if there was some discussion orremedy they would provide before writing this review but despite our best efforts to reach out we were snubbed at every turn. We were left exhausted, frustrated and out the cost of the Uber as well. We have never had to complain about a hotel experience but feel compelled to share this for others, poor communication
Deb
Deb,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 4 日
Staff was nice and friendly
Latanya
Latanya,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 30 日
Excellent start
Excellent stay. Had everything I needed
Andrew
Andrew,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 29 日
Disgusting
Absolutely disgusting.
Pubic hair in the shower blood on the sheets
Something brown, and questionable wiped across the wall
Spend the money to go somewhere else
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 21 日
Good for price.
Our beds were comfy, but the pillows felt old and fairly flat. The sheets felt a little worn as well. Our friends had a hole in them.
Nicholas
Nicholas,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 18 日
Ellis
Ellis,6 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 15 日
omiyeenka
omiyeenka,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 9 日
Khadijah
Khadijah,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 8 日
Leah
Leah,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 29 日
Aaron
Aaron,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 27 日
Joma
Joma,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 16 日
mercedez
mercedez,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 14 日
Belinda
Belinda,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 27 日
Jonathan
Jonathan,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 2 月 18 日
Not happy
Mold on the bathroom. I was there for 3 nights and never stop by to clean room. You could smell weed everywhere.
Clarence
Clarence,4 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 11 日
As soon as I checked in my room there was a bedbug on the bed they would not refund me my money hotel is very disgusting pool dirty no security at front door at night people live in the hotel. The cook was very dirty. It just was a bad experience. I will never stay here again.
Romona
Romona,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 5 日
Giselle
Giselle,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 4 日
B.O and Curry smell. Dirty hotel
From the moment I got there, it was dirty smelly and the staff were extremely rude. I asked for a refund as my hotel room. Had ripped carpet and garbage still in the front desk. Argue with me for 2 hours. About a refund and said no manager was able to talk to me. Meanwhile, people walking in off. The street handed the front desk clerk. Cash for rooms. No paperwork. No, nothi'm pretty sure it's a trap house hotel..
Stephanie
Stephanie,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 1 月 29 日
Ok stay but very rude staff. Smells of weed. Ppl living in the hotel like an apartment complex. Never going back.
Maleaka
Maleaka,4 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 1 月 25 日
Ran out of breakfast at 7:45am
Haven't returned my deposit yet and giving me the run around.
Hall have a bad smell in them
The breakfast drinks are water down