Here is what I sent to the hotel Dear Customer Support,
I am writing to formally request a refund for my recent stay at Extended Stay America – Orange County Katella Ave on 10/31/2025. I am a frequent traveler, and this was by far the worst hotel experience I have ever had, even compared to stays in developing countries.
We selected this hotel solely for its convenience to an event we were attending in the area. Upon arrival, we had limited time to check in, quickly change, and leave for the event. It was only upon returning later that evening that we discovered the room was in an unacceptable and unsanitary condition.
Specifically:
• Hair was present in the bathroom sink, bathtub, and on the counter.
• The kitchen counter was sticky and had visible crumbs.
• All furniture surfaces were coated with dust, and the TV stand/chest of drawers had a sticky residue with hair attached.
• The bedding, while changed, had no pillowcases, and several pillows were stained yellow.
• The carpet clearly had not been vacuumed.
Unfortunately, since this was the last available two-bed room and it was late in the evening, we had no choice but to remain in the room. We were also too exhausted to escalate the issue immediately.
Given the unacceptable cleanliness and lack of basic housekeeping standards, I am requesting a full refund for this stay. I am also sharing this experience with Expedia to ensure other travelers are not subjected to similar conditions. I would appreciate a prompt review of
