Dear La Jolla Inn and Suites Management,
I am writing to formally express my deep dissatisfaction with a recent stay at your property. Given the $600 per night rate, my friend and I expected a comfortable, high-quality experience—what we encountered was entirely unacceptable.Upon arrival, we were forced to carry our luggage up an exhausting number of stairs, which was never disclosed at the time of booking. My friend has severe asthma, and the climb left her out of breath and in distress—she had to immediately use her inhaler upon reaching the room. This situation was not only inconvenient but presented a serious health hazard.What’s even more concerning is the complete lack of handicapped access at this hotel. This is a major violation of accessibility laws in the state of California. Not only does it create a dangerous environment for guests with disabilities or medical conditions, but it also exposes your establishment to legal liability.The issues continued once we entered the room. It reeked of mold, the terrace doors were nearly impossible to open or close, and the sofa was so dirty and worn that we avoided using it altogether. The overall condition of the room was unhygienic and unwelcoming.To add to the poor impression, one of the hotel buildings had curtains torn down and hanging in disarray, clearly visible from the street. It gave the hotel an abandoned and neglected appearance. Your front desk host attempted to justify the condition by explaining that the hotel wa