This place is a scam!!! TOTAL FRAUD
First, when I checked in, they told me that their system was down so they cannot run my CC to put that hold for incidentals. They had me write down my credit card information.
A few days later, I called the front desk 20 times at least and no one picked up. Fed up, I decided to walk to the front desk and the ladies working were dancing around like it's a night club. It didn't bother me much but did give off the unprofessional vibe. I asked for that piece of paper with my information back and the front desk lady had no idea what I was talking about. I explained what was done when I checked in and she said she would look for it. I also asked for some soap since our stay was 5 days. They promise to bring the soap to my room.
The soap never came.
At check out, I asked again about the piece of paper containing sensitive information and the front desk lady said she has no idea what I'm talking about. Her exact words were "Why are you asking me, I am not the one checking you in" After speaking to the "manager" and explaining the situation again, they finally found the paper but refuse to give me claiming that it has to be filed away.
A week and a half after checking out I found charges on my credit card from the hotel. I called and they claimed that it was for the restaurant onsite. I NEVER WENT TO THEIR RESTAURANT. This clearly shows that they fraudulently used my credit card information.
DO NOT STAY AT THIS "RESORT"