This is one of those hotels that a traveler will either love or just view as okay. It has some great features, but is also missing some features that would make it truly excellent.
Pros: The hotel is CLEAN. And that goes a long way w/ me. Also, the location is great—right on Bal Harbor Island, just a stones throw from the beautiful Bal Harbor shops mall, some good eateries, & within range of Uber Eats for deliveries. It also provides a free Continental breakfast, a nice happy hour w/wine from 5pm-6pm, and a cheaper nightly parking rate ($20) than other hotels in the area (which can soar up to $50 a day). Plus 24/7 coffee in lobby.
Cons: Because it's in the tightly packed Bal Harbor area, there's no pool. Sad. There is, however a nice little terrace where you can sit out front (see the hotels.com photo) to sip your Happy Hour wine. But there's no cafe/restaurant, which means no room service or ways to just eat in (you have to either order Uber Eats delivery or go out). Also, no microwave in room & the fridge is a TINY box.There's also a noise factor. This small hotel is between condos on one side, which is ok, but on the other side are backs of a few cafes. So @ 10:30PM you'll her a massive dump of trash/bottles being made into the bins nearby. And at 7AM, you'll hear loud crashing of trucks unloading supplies to the restaurants. Not fun. This doesn't happen every day, but it happens probably every other day. If you are on the South side of building you'll hear it.