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Grand Royal Lagoon

3.0 star property
Lakefront hotel with outdoor pool, near La Isla Shopping Mall

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Photo gallery for Grand Royal Lagoon

Outdoor pool
Standard Room, Pool View ( subject to availability) | In-room safe, desk, blackout drapes, iron/ironing board
Lobby sitting area
Property grounds
Sundeck
At the Grand Royal Lagoon, guests can indulge in a picturesque marina, unwind on the serene garden grounds or take a refreshing dip in the outdoor pool. With WiFi and express check-in services at their fingertips, many previous visitors have praised its convenient location near La Isla Shopping Mall.

Reviews

7.0 out of 10
Good

Popular amenities

  • Airport transfer
  • 24/7 front desk
  • Free parking
  • Air conditioning
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Marina
  • Near the beach
  • Restaurant
  • Outdoor pool
  • Room service
  • Babysitting
  • Airport shuttle
  • Area shuttle
  • Limo/town car service
  • Terrace
  • 24-hour front desk

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Private bathroom
  • Garden
  • Terrace

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room, Pool View ( subject to availability)

Standard Room, Pool View ( subject to availability) | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, Pool View ( subject to availability)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
In-room safe
Daily housekeeping
Desk
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room Standard

In-room safe, desk, blackout drapes, iron/ironing board

Room Standard

  • 25 sq m
  • Sleeps 4

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About the neighborhood

Map
Calle Quetzal No 8-a, Cancun, QROO, 77500

What's nearby

  • Cancun Golf Club at Pok Ta Pok - 6 min walk - 0.6 km
  • Plaza Caracol Mall - 14 min walk - 1.2 km
  • Cancun Convention Center - 19 min walk - 1.6 km
  • Forum Beach - 9 min drive - 2.5 km
  • Tortuga Beach - 10 min drive - 2.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive
  • Tulum Intl. Airport (TQO) - 156 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪Club InterContinental (Club Lounge) - ‬7 min walk
  • ‪Taqueria Los Chachalacos - ‬3 min drive
  • ‪The Surfin Burrito - ‬6 min drive
  • ‪El Caribeño - ‬8 min walk
  • ‪Chopstick - ‬5 min drive

About this property

Grand Royal Lagoon

Grand Royal Lagoon features a marina and puts you within a 10-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. After having fun at the outdoor pool, you can grab a bite to eat at the restaurant. Other highlights include a terrace and a garden.

At a glance

DONE

Hotel size

    • 34 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 6:00 PM
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 18
    • Local laws may restrict unmarried guests from sharing a room
DONE

Children

    • Children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite extended parking
DONE

Transfers

    • Airport shuttle*
DONE

Offsite

    • Area shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Room service

Traveling with children

  • Children stay free (see details)
  • Babysitting (surcharge)

What to do

  • Personal watercraft (motorized)
  • Beach nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Surfing/body boarding nearby
  • Scooter/moped rentals nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 4 buildings/towers
  • Garden
  • Terrace
  • Television in common areas
  • An outdoor pool
  • Marina

Accessibility

  • Wheelchair accessible
  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk

Food and drink

  • Refrigerator (on request)

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Area shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge of MXN 450 (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Grand Royal Lagoon
Grand Royal Lagoon Cancun
Grand Royal Lagoon Hotel
Royal Lagoon
Grand Royal Lagoon Hotel Cancun
Grand Royal Lagoon Hotel
Grand Royal Lagoon Cancun
Grand Royal Lagoon Hotel Cancun

Frequently asked questions

Does Grand Royal Lagoon offer free cancellation for a full refund?

Yes, Grand Royal Lagoon does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Grand Royal Lagoon?

Yes, there's an outdoor pool.

Are pets allowed at Grand Royal Lagoon?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Grand Royal Lagoon?

Yes, there's free self and extended parking.

Is airport shuttle service offered by Grand Royal Lagoon?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Grand Royal Lagoon?

Check-in start time: 3 PM; Check-in end time: 6:00 PM. Check-out time is noon. Late check-out is available for a charge of MXN 450 (subject to availability). Express check-in and check-out are available.

Is there an onsite casino at Grand Royal Lagoon?

No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (10-min drive) and Dubai Palace Casino (12-min drive) are both nearby.

What is there to do at Grand Royal Lagoon and nearby?

Have fun with activities like hiking, parasailing, and rafting, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.

Are there restaurants at or near Grand Royal Lagoon?

Yes, there's an onsite restaurant.

What's the area around Grand Royal Lagoon like?

Grand Royal Lagoon is a short 8-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 19 minutes' walk from Cancun Convention Center.

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Reviews

Grand Royal Lagoon Reviews

7.0

Good

7.6

Cleanliness

7.6

Location

7.2

Staff & service

7.2

Eco-friendliness

6.6

Property conditions & facilities

Popular mentions

Room
Location
Bed
Service staff
Budget
Restaurant
Beach
Shower
Air conditioning
Transportation

Reviews

8/10 Very good

Good budget hotel

Hotel is fine if your looking to travel on a budget. Its close to hotel zone.rooms are clean but dated.there is no restaurant but there are lots of places real close great place to stay if you just want a hotel with no frills.
james, 8-night trip

10/10 Exceptional

A nice property that let's you enjoy a good nights rest. Convenient and easy to access transportation and the HZ.
Stephen, 4-night trip

10/10 Exceptional

Great hotel - wonderful location - just a short walk to the beach, restaurants, stores, etc. My room was very clean and well sized and had everything I needed. All of the staff were polite and kind. I would highly recommend for one looking for a reasonably priced accommodation in the Cancun hotel zone
David Aaron Lichtenstein, 8-night trip

8/10 Very good

Walkable if u can walk. Quiet at night. Clean & modest for price point. Will likely return
Jamie, 7-night trip

8/10 Very good

Perfect for MY need to crash for a layover. Helpful to jnsure an early AM cab to airport for Internacional departure
Mark, 1-night trip

8/10 Very good

First we were suprise not having any balconey, never thought I had to ask for this in hotel. But there were a little cute spot outside to hangout, it was just perfect. For the price it was really good, calm and clean. It's not a 5 stars, but we didn't pay for that neither!
Julie, 3-night trip

4/10 Fair

Dirty. Wads of hair on stairs. In shower. Horrible house cleaning
Aaron, 1-night trip

2/10 Poor

The lady at the front was very rude. Did not greet us. The room is fine if you just need place to sleep. Nothing grand. But the front desk lady really needs some customer service training!
MIlagros, 1-night trip

8/10 Very good

Expedia had pictures of a room that doesn’t exist at this small hotel. Unfortunately, I booked the room that doesn’t exist. Hotel staffer Francisco was very helpful. The next day he was able to offer a room, while not the room I had booked, the room offered was a good alternative for us. This is a very basic hotel. If you want frills, go somewhere else. Cable TV is Spanish language only. Our stay was very pleasant. Location is close to shopping and restaurants. We will stay here again.
Michelle Ann Del, 8-night trip

2/10 Poor

The desk clerk wouldn't call for a confirmation of my shuttle and they left me.
CURTIS WAYNE, 5-night trip

10/10 Exceptional

Tudo maravilhoso ,localização ,funcionarios o quarto lindo melhor impossível
Heriko, 3-night trip

10/10 Exceptional

Todo bien
RICARDO, 2-night trip

10/10 Exceptional

Todo bien, algo viejo pero bien
Luis Humberto, 1-night trip

6/10 Good

It’s a very quiet area to get away from all the noise as I was on vacation from Houston, tx. I got the back corner room an they have plenty of cameras. The only thing that could have front
Robin, 7-night trip

4/10 Fair

Una propiedad muy viejita y sin mantenimiento adecuado.
Manuel Antonio, 2-night trip

4/10 Fair

El lugar es literal para llegar a Dormir, que fue el motivo por el que lo usamos, pero el personal el muy grosero Rente la habitación para mi esposo mi hijo y yo y solo teníamos 2 toallas y no me quisieron dar una más
Yadira, 1-night trip

6/10 Good

Só fiquei uma noite. A localização é excelente e segura próximo de comércio, restaurantes e acesso à ônibus. A estrutura do hotel é antiga, estava limpo mas o chuveiro sai pouquíssima água, uns cinco filetes de água. O atendimento do recepcionista Ruan e da moça que fez nosso check in foi ótimo, mas em compensação, usamos o serviço de deixar a bagagem e quando voltamos para pegar, a recepcionista que estava no turno, quase não nos deixou entrar, foi super rude e mal educada, disse que não podíamos usar mais nenhuma das instalações do hotel e quase nos expulsou. Então disse a ela que precisava organizar a bagagem e logo sairia. Que não queria usar nada do hotel. Então orientem melhor a funcionária no tratamento ao cliente
MARA SUYARA PRAXEDES DA, 1-night trip

4/10 Fair

La atención
ROSA ELENA, 2-night trip

8/10 Very good

Le falto , toallas para la alberca , y limpieza en la habitación.
Arturo, 2-night trip

10/10 Exceptional

Excelente trato y servicio, muy tranquilo, excelenta para descansar
MARIA PATRICIA, 4-night trip

10/10 Exceptional

Very nice custom service
Javi, 2-night trip

8/10 Very good

Great location a short walk to shopping dinning and beach
Patricia, 4-night trip

6/10 Good

We arrived later in nite. It would be nice if there was a bottle of water and plastic glasses in room. Ac good. Grounds very pretty . Nice pool. Front desk man very nice at check in. Very Quiet property. Woke up to the birds singing.
Janet, 1-night trip

6/10 Good

The property located at very convenient location. Easy transportation and close to everything. But the hotel room conditions like the brick wall and ceiling and furniture need upgrade for sure. Also the water pressure for the toilet is very low. It takes lots of attempts to flush. The wifi signal was not good as well.
Yu, 7-night trip

4/10 Fair

no era amable y estaba sucio el cuarto y también las camas. no tan seguras las puertas y muy oscuro todo
Jared, 1-night trip