2/10 很差
2025 年 8 月 4 日
WORST Customer Service
I booked a Friday night for my husband and I away from our 8 kids. I later added Thursday night. The Wed. before our trip I called Travelodge-spoke to a female, asked her if she could combine the bookings...I thought I might have booked 2 different rooms. If NOT, totally fine, it was my doing. She said she could do it-we were all set to be in 405. We arrived Thursday and Abel checked us in...he didn't see where the bookings were combined. So again-I asked if he could do it. He said YES in room 406 and we could just stay all of Friday, not check out and back in, etc. Friday morning we were ready to walk to the beach-it's a hike. I stopped by the front desk to again to verify the stay. Gulistan or Gulsten-a female worker at the front desk said, you are only booked for 1 night and then in a different room for tonight. I told her about the call and Abel...2 workers fixing it for us. She rudely looked at me like I was crazy and her answer was "what do you want me to do?" Oh and why are you mad at me?-"well I didn't do this." I did tell her that her customer service skills were horrible. She didn't once say sorry or ask what she could do to help the situation, she didn't offer to call a manager. We packed up, turned in the cards and walked away. She yelled out for me asking if I was checking out-the exact thing she said we had to do and return at 4 to check into another room. We went back and forth and I finally walked away. We did NOT return although we paid for the night.
Marcie
Marcie，1 晚行程
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