The lighting was nearly all automatic, so lights kept turning off on us...once while I was in the shower! More than once a day, our key cards would deactivate. There was only one bath towel when we arrived. The faucet was frozen in shower mode, could not take a bath. Breakfast was a choice of instant oatmeal, rice crispies, generic fruit loops mixed with lucky charms, prepackaged muffins, or toast! No waffle maker even! As for good aspects...the staff was friendly and respectful, the bed and pillows were quite comfortable, and they had shampoo and conditioner in pump bottles instead of the usual tiny bottles. They also put us in a first floor room to accommodate my disabilities as I requested.