The staff was friendly. This hotel was a stop heading towards phoenix. It wasn't terrible. However, when you book a suite you expect certain things. Like towels that aren't frayed on the ends, pen and paper for notes (i wanted to write a quick thank you), pillows at look as if they throw pillows and blackout curtains that actually black out a wondow without sliver of sun on each end. I know it seems picky, however if you pay more, show me why i paid more. It was just a one night stay so it was an "okay" for me. If i had booked for a few days, i would have found a different place to stay.