We are extremely disappointed with our stay at Tropical Islands. We booked a five-day holiday, but from the very first day we encountered a number of serious issues that have negatively affected our entire experience.
The check-in process was incredibly disorganized. We had to wait approximately one hour just to check in, which is completely unacceptable, especially when travelling with two young children. Throughout our stay, we have also experienced poor customer service on several occasions. The staff often appeared uninterested, irritated, and as though they were tired of their jobs. Unfortunately, this has been a recurring experience.
In addition, many of the arcade machines are out of order, which is very disappointing considering they are advertised as part of the entertainment available to guests.
To make matters worse, there have been daily problems with the parking payment system. Despite paying €10 for parking, the system has repeatedly caused long queues at the exit, forcing us to wait up to 40 minutes just to leave the car park.
We have travelled to many places over the years, but we have never experienced such poor organisation and disappointing service. This is especially surprising for a destination that promotes itself as a premium family resort.