I’m from out of town and stayed at this hotel for a football tournament. Upon getting checked in, the lady was very nice and helpful. Went up to our room to get settled in all to have a leaky roof and a wet bed. Went back downstairs and again, lady was super helpful and got us moved asap! The next room we got, the tv was broken as well as the dresser. Went back down stairs and unfortunately there were no rooms available so she assured us she would send maintenance up to fix the things. We left for dinner and came back, tv still not working but we were so exhausted we just went to sleep. In the middle of the night I get up a lot to use the restroom because I’m pregnant and hit my leg twice on the broken dressed due to the drawers not staying in place. First thing in the morning, I speak to the lady at the front desk who lets us know the supervisor will be in at 8a. We left for the tournament came back around 11a, asked to speak with the supervisor and the lady at the front desk was unhelpful and rude! She stated “the supervisor is busy dealing with a big group” so I responded “ well what about the customers who are here now”. She proceeded to say “I have two options, get a refund for one night and leave or switch rooms” she couldn’t do both apparently. I asked to speak to the supervisor again when she stated “ she’s just going to tell you the same things I did, VERY RUDE” there is not enough space to review the whole encounter but it was not pleasant. GM was also unhelpful.