4/10
Not up to the usual standard. This was our 4th stay here and the worst so far. Booked a family room for 2 adults and 2 children. Arrived late at night to find nowhere in the room for the kids to sleep! The sofa bed hadn’t been made up. Took half an hour to get this sorted by which time kids were exhausted. Then found out no working AC in the room so it was like sleeping in a sauna. Next day had to switch rooms, again to find the room wasn’t made up for a family. Two towels for 4 people and not the usual treats they leave in the room for the kids. Staffing was very short during the whole stay with 1 person at the desk at all times, trying to sort housekeeping and answer the phones. Feels like it’s gone downhill since our previous stay last year.
Vanessa
2 晚家庭旅行