Check in was fast and easy. When i got to my room it appeared nice. I turned the AC on as ut was over 76 degrees in the room. I left for an event, when i return the room had not cooled down at all. There are no phones in the room to contact the front desk, so I had to go down to the desk. The staff promptly came up and determined the AC was broken. I was toold i would be moved to another room. I was told the only difference was there wouldnt be a balcony amd they were going to give me a late check out. The new room was a basic room, I originally had a suite. The room was not cleaned, there was hair a previous occupent. I contacted the manager to let them know the room was not a promised, i was asked if i would like to check out and stay elsewhere. It was approaching 1am, that was not going to be a feasible option. I was told corporate would contact me in the morning to rectify the situation. I woke up and checked out first thing in the morning, and never received a call.