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Best Western Grand Hotel Guinigi

4.0 star property
Family-friendly hotel with restaurant, near Walls of Lucca

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Photo gallery for Best Western Grand Hotel Guinigi

Exterior
Lobby
Breakfast and dinner served
Exterior
Point of interest
In the heart of Lucca, Best Western Grand Hotel Guinigi offers a warm and welcoming atmosphere. Families can enjoy the playground, gym, and on-site restaurant while taking advantage of dry cleaning services. With free self parking and high-speed WiFi, guests praise the helpful staff.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Bar
  • Electric vehicle charging point
  • Connecting rooms available
  • Pet friendly

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Fitness center
  • Room service
  • Conference center
  • Business center
  • 8 meeting rooms
  • Meeting rooms
  • Terrace
  • 24-hour front desk
  • Garden

For families (6)

  • Children stay free
  • Cribs/infant beds (surcharge)
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
The current price is CNY801
CNY955 total
includes taxes & fees
Nov 23 - Nov 24

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Suite, Multiple Beds, Jetted Tub

1 bedroom, in-room safe, individually decorated, desk

Deluxe Suite, Multiple Beds, Jetted Tub

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Dining table
Smart TV
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Classic Room, 1 King Bed

1 bedroom, in-room safe, individually decorated, desk

Classic Room, 1 King Bed

9.0 out of 10
Wonderful
(10 reviews)

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Smart TV
Renovated in 2023
Blackout drapes/curtains
Separate bedroom
Rainfall showerhead
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds

1 bedroom, in-room safe, individually decorated, desk

Classic Room, 2 Twin Beds

8.8 out of 10
Excellent
(3 reviews)

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Smart TV
Renovated in 2023
Blackout drapes/curtains
Separate bedroom
Rainfall showerhead
  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, Multiple Beds

1 bedroom, in-room safe, individually decorated, desk

Classic Room, Multiple Beds

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Smart TV
Renovated in 2023
Blackout drapes/curtains
Separate bedroom
Rainfall showerhead
  • 21 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Suite, 1 King Bed, Terrace

1 bedroom, in-room safe, individually decorated, desk

Suite, 1 King Bed, Terrace

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Terrace
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Dining table
Smart TV
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | 1 bedroom, in-room safe, individually decorated, desk

Family Room, Multiple Beds

7.6 out of 10
Good
(4 reviews)

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Smart TV
Renovated in 2023
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
  • 43 sq m
  • 6 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

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Exterior
EXE Toscana
  • Free parking
  • Free WiFi
  • Connecting rooms available
  • Air conditioning
8.4 out of 10, Very Good, 813 reviews
The price is CNY514
CNY640 total
includes taxes & fees
Dec 19 - Dec 20
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About the neighborhood

Map
Via Romana 1247, Lucca, LU, 55100

What's nearby

  • Sanctuary of Santa Gemma - 16 min walk - 1.4 km
  • Walls of Lucca - 19 min walk - 1.7 km
  • Basilica of San Frediano - 6 min drive - 2.9 km
  • Guinigi Tower - 7 min drive - 2.9 km
  • Piazza dell'Anfiteatro - 7 min drive - 2.9 km

Getting around

  • Galileo Galilei Airport (PSA) - 41 min drive
  • Florence Airport, Peretola (FLR) - 53 min drive
  • Tassignano-Capannori Station - 5 min drive
  • Lucca Station - 8 min drive
  • Porcari Station - 9 min drive

Restaurants

  • ‪La Casermetta - ‬3 min drive
  • ‪Achille Bar - ‬18 min walk
  • ‪Guzman Bistrot - ‬4 min drive
  • ‪Nida - ‬3 min drive
  • ‪Bar Al Sottopasso - ‬16 min walk

About this property

Best Western Grand Hotel Guinigi

Located near a train station, Best Western Grand Hotel Guinigi is a great choice for a stay in Lucca. The restaurant is the perfect spot for a bite to eat, and after visiting the fitness center for a workout, you can unwind with a drink at the bar/lounge. A terrace and a garden are other highlights. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 167 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (3 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets allowed*
    • Service animals welcome
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
    • Free onsite RV/bus/truck parking
    • Wheelchair-accessible parking and van parking on site
    • Electric vehicle charging point on site
DONE

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Playground
  • Children's games
  • Art supplies

What to do

  • Golfing nearby

Working away

  • Business center
  • 8 meeting rooms
  • Computer station
  • Coworking spaces
  • Conference center (8396 square feet of space)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals

Facilities

  • 1 building/tower
  • Built in 1993
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness center
  • Vegetarian dining options
  • Local artist showcase
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Water dispenser
  • Banquet hall
  • Reception hall
  • Outdoor furniture

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Elevator door width (inches): 35
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 39
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Front entrance ramp
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 32-inch Smart TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Crib/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Bidet
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Highchair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Onsite venue - This restaurant serves breakfast and dinner. Reservations are required.
Onsite venue #2 - cocktail bar. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 3 nights. This tax does not apply to children under 14 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 10 per person

Children & extra beds

  • Cribs/infant beds are available for EUR 12.0 per day
  • Rollaway beds are available for EUR 30 per night
  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 12 per pet, per day

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing there's a smoke detector on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International, Union Pay, Eurocard
Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number IT046017A1RN5L686W

National rating

This property has received its official star rating from the local rating authority.

Also known as

Best Western Grand Guinigi
Best Western Grand Guinigi Lucca
Best Western Grand Hotel Guinigi
Best Western Grand Hotel Guinigi Lucca
Best Western Hotel Guinigi
Grand Guinigi
Grand Hotel Guinigi
Guinigi Grand Hotel
Guinigi Hotel
Hotel Guinigi
Best Western Lucca
Lucca Best Western
Best Grand Guinigi Lucca
Best Western Grand Hotel Guinigi Hotel
Best Western Grand Hotel Guinigi Lucca
Best Western Grand Hotel Guinigi Hotel Lucca

Frequently asked questions

Are pets allowed at Best Western Grand Hotel Guinigi?

Yes, pets are welcome. There's a charge of EUR 12 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Best Western Grand Hotel Guinigi?

Yes, there's free self parking. Free RV/bus/truck parking and electric vehicle charging are available.

What are the check-in and check-out times at Best Western Grand Hotel Guinigi?

Check-in start time: 4:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM.

What is there to do at Best Western Grand Hotel Guinigi and nearby?

Best Western Grand Hotel Guinigi has a fitness center and a garden.

Are there restaurants at or near Best Western Grand Hotel Guinigi?

Yes, there's an onsite restaurant.

What's the area around Best Western Grand Hotel Guinigi like?

Best Western Grand Hotel Guinigi is located a short 16-minute walk from Sanctuary of Santa Gemma.

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Reviews

Best Western Grand Hotel Guinigi Reviews

8.8

Excellent

9.4

Cleanliness

7.6

Location

8.8

Staff & service

8.6

Eco-friendliness

8.8

Property conditions & facilities

What guests liked

  • Breakfast was very good, well-served, and offered a wide range of choices. (5 reviews)
  • The property has a spacious parking lot with free parking available. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Service staff
Breakfast
Room
Parking
Spacious room
Location

Reviews

8/10 Very good

Nice modern hotel in downtown Lucca

A very good and spacious hotel, huge rooms (we had a family suite) and very clean and comfy. Lots of closet space and very fresh.
Luljeta, 2-night trip

8/10 Very good

Very good accommodation and excellent restaurant.
John Richard, 5-night trip

8/10 Very good

Lucca for chilling

Location 2km outside of Lucca, so 20min walk max. Lots of space at the hotel.
Lewis, 1-night trip

10/10 Exceptional

Great place to stay!
Krassimira, 3-night trip

10/10 Exceptional

Great hotel with stunning views from the rooms!
Giulia, 1-night trip

6/10 Good

For the price I’d rate the Best Western Guinigi as only ok and could do better. There were some niggles that should not have happened at a hotel for this price and purporting to be a 4 star experience. Firstly room service was average with a particular gripe of the staff never putting new cups and saucers in the room (this happened 4 times out of the 6 days I spent at the hotel), meaning I had to go down myself from the fourth floor to reception and get from the bar staff. Annoying in itself but made worse by the attitude of the staff who offered no apologies and didn’t seem to understand that it was an issue. Also only one teabag was allowed it appeared in the room and even that was forgotten about on the last two nights. Considering the cost of the room (approx £130 a night) you would have thought they could afford more. Also it was not made clear until checkout that the bottled water in the fridge was not complimentary and charged at 3 euros a bottle. The room was a really nice size with a huge king size bed but the mattress was as hard as nails which did not make for a good night’s sleep. Air conditioning was good although broke down on my last night which I alerted reception to on check out. Cleaning standard was generally good. Location was a little out of town, about 20-25 minutes walk which was ok for me. There is a half hourly bus service during the week into town also.
Grahame, 6-night trip

10/10 Exceptional

Good parking, nice location, and good breakfast!
Sug Hyung, 1-night trip

10/10 Exceptional

Great staff, super clean, excellent restaurant, easy parking.
Cristiano, 1-night trip

10/10 Exceptional

Beautiful hotel with beautiful style ….the hall of the hotel is gorgeous .Spacious room and very polite staff
Raffaella, 1-night trip

10/10 Exceptional

Hotel Magnífico!!!
Fernando Raul, 2-night trip

10/10 Exceptional

Good

Good one stay before travelling g on to airport
Helen, 1-night trip

6/10 Good

I got this hotel as alternate solution provided by Tour operator due to canceled reservation of different hotel. Hotel is located outside of Lucca - in the middle of nowhere. Not good for travelers without a car. No free water at the rooms even if it's rated as four stars hotel. It's a shame that a hotel is not providing it for free when a room costs nearly 180€/night. I even think that for a four stars rated hotel it should work on a few details. For me it is currently not a four stars hotel.
Mike, 3-night trip

10/10 Exceptional

Very good service, we loved it
boaz, 1-night trip

10/10 Exceptional

Friendly staff. Great breakfast with lots of choices. Nice new clean and comfortable rooms. We had dinner at Boomerang restaurant great local place.
Dwayne, 2-night trip

8/10 Very good

Good location

Nice location. Friendly staff. Clean.
Maria Lisa, 1-night trip

10/10 Exceptional

Best Western grand hotel Guiniji

Spacious hotel with plenty of room unlike the typical European hotels. Quiet, good location, great breakfast. Very clean. Comfortable bed. Free parking!
Linda, 1-night trip

10/10 Exceptional

Nice, clean, spacious room. Not really in a walkable location but a very nice place.
patrick, 1-night trip

10/10 Exceptional

Excellent!
renate, 3-night trip

4/10 Fair

Clean, but extremely faceless and undecorated room interiors
Ilya, 1-night trip

10/10 Exceptional

Excellent

10/10 Exceptional

Very clean and new rooms. Breakfast is very good and well served, the staf makes sure nothing is missing at the buffet. Spacious parking lot. Quickly check in/out. Nice pizza place less than 200m from the hotel.
Alexandre, 2-night trip

6/10 Good

Big rooms. Staff was very friendly. But the AC didnt work well in our rooms. We had to change 1 room. The other didnt get a temp below 26 degrees C. Parking and location is very convenient
Virgil, 2-night trip

10/10 Exceptional

Handy for Lucca

Nice modern hotel. The room was clean and spacious. Staff were very friendly and helpful, the bar staff particularly so. We didn't have breakfast but the food and service at dinner was good. Plenty of parking at the rear. There are several local bars, restaurants, and supermarkets nearby and Lucca centre is about 25 minutes walk.
Christopher, 7-night trip

10/10 Exceptional

Parking
Ioannis, 3-night trip

6/10 Good

This is a very basic hotel. No frills. Clean, good breakfast and close to Lucca old city where great features. Staff Can be moody at times and communication not great. for example charging (a lot!) for water, the only item in the mini bar. We stayed in July and the temperature was near 40c so it was fair to assume water is complimentary but we were charged for it! There was no sign or price again it in the room. The minibar fridge was not even on. The bottles were just placed there. Also the acoustics is a bit poor and you can hear noises from corridors and other rooms. I’ll give 7 out of 10 if you keep to the right level of expectations.
Paz, 2-night trip