When we arrived the lobby was completely empty. We walked the entirety of the location and there was no one there at all. After about 15 or more minutes of waiting a car pulled up and the front desk person finally showed up.
Without even apologizing or acknowledging that he was absent, he took our reservations. Upset but tired, I took the keys and went to the room. As we arrived to the room, we saw several dead cockroaches right outside of the door.
As soon as we came in, we saw even more cockroaches that were alive crawling throughout the room. Immediately walked out and asked for a refund. Without even arguing he immediately issued the refund, which tells me he must've already known about the issue and was hoping I didn't notice.
Terrible customer service, very dirty location.