This is a newly remodeled place is what they told us. That must be why they didn’t have ice on every floor. That was ok though because they had an actual refrigerator with a freezer and ice mold in your room. We made our own ice. The floors were filthy, they made our feet very dirty. The guest before us had spilled what looked like coffee all over the inside of the nightstand that I cleaned up. My family of 5 only had 2 towels, we asked for more. We had to ask for the sheets and blanket for the sofa bed. We stayed 2 nights, no one came and “refreshed” our room, so now we had zero towels. There was no hairdryer, no bag for laundry, no paperwork of any kind as to what was around the area, no sign to hang on your door, no pen or paper. This place just seemed to be not prepared. I dunno, maybe all the other hotels I’ve stayed at spoiled me. Pool was small and freezing, no hot tub. Breakfast was free, that was great. But the food was gross, especially the eggs. Don’t eat the eggs……even the boiled eggs made us raise an eyebrow wondering how they made “fake”and nasty tasting ones.
You had to download an app to pay for the washer and dryer. But then you had to add money to it in increments of 5. It didn’t cost 5, so now we have a balance on this app that we will probably never use. Overall this place needs some work, but the staff were friendly and accommodating.