4/10 尚可
2025 年 5 月 1 日
When booking the room I paid the additional fee $85 to upgrade to a red rock view. Upon arrival I was informed I was upgraded to the top floor in lieu of a view. We had to walk outside and around the corner for a view. This is not what I paid for nor did I care about what floor I was on. I wanted the view but was told it wasn’t available. When I asked for a refund for the additional fee I was told they have a no refund or cancellation policy. I called and spoke with management after my stay to recover the upgrade fee and again was told there is nothing they could do. I would not stay at this property again due to the fact that property has no integrity and will not honor your reservation. I was not asking for a full refund, I was asking for a refund for the additional fee I paid for a view I did not receive.
Lastly, it was my husband’s birthday and I knew we would arrive late, my intention was him to wake up to the red rock view since it was his first time visiting Sedona. Very disappointing and not an organization I would do business with in the future.
Tracie
Tracie，1 晚行程
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