Friendly and accommodating staff. I booked this hotel as a last-minute booking due to reservation not working out elsewhere. It was definitely a good choice! I would recommend doing their private beach visits for which they have a shuttle. I did SOLUNA beach on palm Jamaica. Very easy booking it and getting on the shuttle there and back. The only con with this apartment hotel, hence the four stars instead of five, is their cafe Risen in the lobby. I’m not sure if it’s just poor management or not well trained staff, but it’s very unorganized. The first morning I ordered room service. I only ordered a latte with yogurt parfait, and 30 minutes later, I still didn’t have it. They said it was due to multiple other orders. And this was a late order, at 10:30 AM. So I canceled the order. And the morning after I decided to go down to the café physically instead. This was around the same time between 1030 and 11 AM and the cafeteria was more or less empty, but they were struggling to get the orders out in a timely manner. Even here I only ordered the yogurt parfait thinking it should be a quick order. I would recommend the hotel really get this part organized and streamlined. Everything else was absolutely excellent.
