The facilities are dated when you compare it to the other resorts that you have access to. Overall the food and service was good at all restaurants, pool was amazing. Trams come frequently, although they can get quite busy in the evenings. Adults only section gets is right by the infinity pool. Great place to spend a weekend.
2 people in our party of 11 did go home with food poisoning, so be careful what you eat.
Joanna Macy
Joanna Macy,3 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 10 日
DeYanna
DeYanna,6 晚行程
Expedia真实住客点评
8/10 很好
2025 年 2 月 8 日
Tourisme grand format
Hôtel chic mais énorme pas trop personnalisé. Adapté à une clientèle us pas trop concernée par le gaspillage et l'écologie
Calisti
Calisti,7 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 4 日
Jacqueline
Jacqueline,7 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 31 日
Food options was incredible. Beautifully presented & delicious. The staff was very attentive. There was shows, games & activities going on all the time.
Our phone didn’t work in our room.
Lisa J
Lisa J,4 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 30 日
Deborah
Deborah,7 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 30 日
Everything was amazing, staff were top tier
Felipe
Felipe,4 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 29 日
Spacious grounds and exceptional grounds keeping
janet
janet,9 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 29 日
Michael
Michael,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 23 日
Overall great service just a couple of issues with our room but everything was taking care of as soon as we reported
Jonnathan
Jonnathan,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 21 日
Great place for a family vacation!
Umesh Jaikrishna
Umesh Jaikrishna,4 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 20 日
Did 2 excursions on our trip
Cazumel and the Pyramid.
Normand
Normand,13 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 14 日
Jose
Jose,6 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 9 日
Property was great. I much enjoyed staying there. It was a beautiful resort and having the option.I've been able to use all three resorts was excellent.The staff was outstanding
Brenda Lee
Brenda Lee,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 6 日
Excelente
Ricardo
Ricardo,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 4 日
The resort was very clean and the staff worked really hard to make our stay a good one. Rooms are a bit dated and need some repairs, but it was not an issue for us. Loved our vacation
Shelly
Shelly,16 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2025 年 1 月 2 日
Property did not honor booking credit. Limited food options after 10:30. Room service doesn’t pick up phone ( 3 days in row) after 11pm despite advertising 24/7, no customization on room service menu. Callous supervisor (Luis). No affect of complaint. Premium wine which was basically everything at restaurant other than house wine. All restaurants were solidly booked and had no choice on which one you wanted to go to
Yogesh
Yogesh,5 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 1 月 2 日
Beautiful grounds. Very nice room, newly renovated. Excellent buffet. Very disappointed that almost no restaurant reservations are available unless you book far in advance of arrival. No foid/snack options near pool or beach. Service level was mixed with most interactions positive but some taking much too long (e.g., 2 hours to send blankets to the room) and less than pleasant. Service level would be fine for a 3 star but not up to 5 star standard as advertised.
Carolyn
Carolyn,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 2 日
went for our honeymoon and we had the best time! amazing staff.
Bryce
Bryce,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 1 日
We enjoyed the full facility of the property staying in Akumal and definitely enjoyed. The pools however are nicer at Tulum and more active. More beach in Akumal and have Bar 66 right on the beach. Biggest thing to know is that you must sign in and check in the 1st day you can and reserve reservations for ala carte dinners. We had 9-930 dinners a couple nights because we held off booking for 2 days hoping another restaurant would open. We saw many people arrive not having reservations therefore they were left to the buffet every day. There was next to no chance of changing/moving a reservation while there unless maybe a table of 2 and then very lucky. The Restaurants some were a 10 and some were a 5. Depending on what you ordered.
Jennifer
Jennifer,6 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 31 日
Todo
Muy bien. En cuarto la limpieza de mesa y en restaurante peruano que sea más rápido el servicio. Eso es todo!!! Lo demás, excelente
Brenda
Brenda,4 晚结伴旅行
Expedia真实住客点评
8/10 很好
2024 年 12 月 31 日
Toller bemühter Kundenservice und einzigartiger Kids Club mit viel Liebe und Empathie für die Kleinen. ❤️