Heat didn’t work when temperatures were -15. Pull out couch was listed, there was not a pull out couch, fireplace listed that did not work, exposed electrical wires, bed was not made nice, originally booked a king suite with jetted tub, called day before stay to upgrade to 2 queen beds as we had another person coming with last minute, lady I talked to said no big deal we can update that right away, got there to check in and only had the listed “king suite” above. Staff offered a 2 queen bed but with no heat at all as real feel outside with windchill was -30 to -40.