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Grand Hotel

5.0 star property

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Photo gallery for Grand Hotel

Banquet hall
Hallway
Palace Suite | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Palace Suite | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Lobby
Experience the charm of Kraków Old Town at Grand Hotel. Enjoy a deep-tissue massage, explore the art gallery, and indulge in breakfast at the on-site restaurant. With an attached winery, library, dry cleaning/laundry services and free in-room WiFi this hotel has something for everyone. Cycling enthusiasts will appreciate bike rentals while guest reviews praise helpful staff.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Airport transfer
  • Bar
  • Spa
  • Parking available
  • Gym
  • Pet friendly

Main amenities (12)

  • Daily housekeeping
  • Winery
  • Restaurant and bar/lounge
  • Breakfast available
  • 24-hour fitness center
  • Sauna
  • Self parking
  • 24-hour room service
  • Spa services
  • 24-hour business center
  • Business center
  • 8 meeting rooms

Feel at home (6)

  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Elevator
  • Minibar
  • LED TV

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Palace Suite

Palace Suite | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Palace Suite

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Business Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Business Room

8.0 out of 10
Very good
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 14 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Classic Double or Twin Room

Classic Double or Twin Room | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Classic Double or Twin Room

8.0 out of 10
Very good
(5 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 22 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Executive Apartment

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Executive Apartment

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 43 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Deluxe Double Room

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Economy Room

Economy Room | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Economy Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Apartment

Deluxe Apartment | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Deluxe Apartment

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 50 sq m
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Interior

Hotel Unicus Palace Old Town - Destigo Hotels

  • Airport transfer
  • Pet friendly
  • Parking available
  • Free WiFi
9.6 out of 10, Exceptional, 149 reviews
The price is CNY1,123
CNY1,213 total
includes taxes & fees
Jul 20 - Jul 21
Hotel Unicus Palace Old Town - Destigo Hotels
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About the neighborhood

Map
Slawkowska 5-7, Kraków, Lesser Poland, 31-014

What's nearby

  • Main Market Square - 2 min walk - 0.2 km
  • Royal Road - 2 min walk - 0.2 km
  • St. Mary's Basilica - 3 min walk - 0.3 km
  • Galeria Krakówska - 8 min walk - 0.7 km
  • Wawel Castle - 15 min walk - 1.3 km

Getting around

  • John Paul II - Balice Airport (KRK) - 25 min drive
  • Turowicza Station - 10 min drive
  • Kraków Łobzów Station - 11 min drive
  • Kraków Główny Station - 19 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪AntyCafe - ‬1 min walk
  • ‪Gościnna Chata - ‬1 min walk
  • ‪Free Pub - ‬1 min walk
  • ‪Pasta Bar Resto & Wine - ‬1 min walk
  • ‪Krowarzywa - ‬1 min walk

About this property

Grand Hotel

Grand Hotel features a winery and puts you just steps from Main Market Square and Royal Road. You can grab a bite to eat at the restaurant, or indulge in deep-tissue massages, facials, or mani/pedis. A bar/lounge, a 24-hour fitness center, and a fitness center are other highlights at this luxurious hotel. Fellow travelers love the helpful staff.

Languages

English, French, German, Polish, Russian, Ukrainian

More about this property

VISIBILITY

At a glance

Hotel size

    • 64 rooms

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • All guests, including children, are required to present a valid government-issued ID card at check-in. It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Guests are required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • Pets allowed (2 total)*
    • Service animals welcome
    • Food and water bowls available

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 500+ Mbps (good for 6+ people or 10+ devices))

Parking

    • Onsite parking available only on request
    • Uncovered onsite self parking (PLN 180 per day)
    • Wheelchair-accessible parking on site
    • Onsite parking limited (max 4 spaces per unit)
    • Height restrictions apply for onsite parking

Transfers

    • Airport shuttle on request (available 24 hours)*

Other information

    • Smoke-free property
LOB_HOTELS

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Private dining
  • 24-hour room service

What to do

  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby

Working away

  • 24-hour business center
  • 8 meeting rooms
  • Conference space (1701 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Bicycle rentals
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Library
  • 24-hour fitness center
  • Art gallery on site
  • Spa services
  • Sauna
  • Winery on site
  • Banquet hall
  • Reception hall

Accessibility

  • Elevator
  • Elevator door width (inches): 39
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 40
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible airport shuttle
  • Handrails in stairways
  • Stairway handrail height (inches): 25
  • Front entrance ramp
  • Wheelchairs available on site
  • Visual doorbell notification
  • Magnifying mirror
  • Grab bar near toilet
  • Toilet grab bar height (inches): 15
  • Grab bar in bathtub
  • Bathtub grab bar height (inches): 12
  • Accessible bathtub
  • Doorbell and phone notification
  • Well-lit path to entrance
  • Portable hoist available
  • Area rugs in room
ROOM

Room amenities

Be entertained

  • LED television

Home comfort

  • Air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Bathtub only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 500+ Mbps (good for 6+ people or 10+ devices))
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
STAR_OUTLINE

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, facials, and body treatments.
MONETIZATION_ON

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately PLN 120 per person
  • Airport shuttle service is offered for an extra charge of PLN 160 per vehicle (one-way, maximum occupancy 3)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of PLN 100 per pet, per night

Parking

  • Uncovered self parking costs PLN 180 per day
  • Guests must contact this property in advance to reserve onsite parking
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Guests can rest easy knowing there's a smoke detector and a security system on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club

Also known as

Grand Hotel Krakow
Grand Krakow
Grand Hotel Hotel
Grand Hotel Kraków
Grand Hotel Hotel Kraków
HELP_OUTLINE

Frequently asked questions

Does Grand Hotel offer free cancellation for a full refund?

Yes, Grand Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Grand Hotel?

Yes, pets are welcome, with a limit of 2 total. There's a charge of PLN 100 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Grand Hotel?

Yes. Self parking costs PLN 180 per day. Parking spots may be limited.

Is airport shuttle service offered by Grand Hotel?

Yes, an airport shuttle is available. The charge is PLN 160 per vehicle one-way.

What are the check-in and check-out times at Grand Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime. Check-out time is noon.

What is there to do at Grand Hotel and nearby?

Have fun with nearby activities like hiking and skydiving, and practice your swing on the nearby golf course. Additional recreation nearby includes spelunking, ecotours, and segway rentals. Enjoy amenities like a winery, a 24-hour fitness center, and a sauna.

Are there restaurants at or near Grand Hotel?

Yes, there's an onsite restaurant.

What's the area around Grand Hotel like?

Grand Hotel is in Kraków Old Town, a short 2-minute walk from Main Market Square and 2 minutes' walk from Royal Road.

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Grand Hotel Reviews

Reviews

8.4

Very Good

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Popular mentions

Location
Service staff
Room
Breakfast
Attraction
Restaurant
Bathroom
Shower

What guests liked

  • Breakfast was plentiful, tasty, and had a lot of choices. (7 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10

Fabulous hotel. So welcoming and rooms were very comfortable. Breakfast was fresh and tasty
3-night trip

8/10

I brought my 8 year old niece for a weekend shopping trip. Grand is always safe. I must say that I found the butler and the man at the front desk to be very friendly. The hotel did not seem full and was very dark, both in the reception and restaurant. The room was clean and large, but only hot water in the shower and not in the sink. Since we had two nights here, I thought it should have been addressed as soon as I pointed this out the first night. I can live with that, but it's still strange that it wasn't fixed.
2-night trip

8/10

Great location. Walking distance to all attractions, shops, and restaurants. Parking access on site very tight and limited. Breakfast was great. Rooms could stand updating.
2-night trip

10/10

Brilliant stay, location perfect. Not too noisy considering how close to the square we were. Would certainly recommend it
3-night trip

10/10

Wonderful hotel and staff. Superb Breakfast, did not try a dinner due to a great temptation for puffier places to eat.
2-night trip

8/10

Great location. Breakfast was delicious with a lot of choices. There was a small gym with older equipment. Blackout curtains would have been appreciated. Overall a great choice
4-night trip

8/10

Very good and to stay and near most of attraction. But when every time we come back to room we can smell carpet odors, moisture smell.
3-night trip

10/10

We had a lovely trip, the hotel was beautiful and in such a great location for the Christmas Market. We were extremely lucky that we had snow ! The room was spacious and had everything that that you would require. The breakfast that was included in the price was delicious, again had a lot of choice. We highly recommend , would definitely return
2-night trip

10/10

Excellent in all respects Bathroom ventilation could've been better
2-night trip

4/10

I had multiple poters over two days while waiting outside seem to be trying to get rid of me. Not knowing I am a guest but even once they knew to question why I was there and move me along.
2-night trip

8/10

Beautiful hotels, good breakfast. Staff was very friendly and helpful! Bathroom and entry need updating. The shower is in the bathtub…It was slippery, and dangerous for people over 60! The front door was difficult to enter. The hotel was in a great location, close to restaurants and shopping.
2-night trip

10/10

A welcoming and friendly hotel staff. Breakfast a bit limited but there was an option to ask which I didn't realise. A first class location within easy walking distance of most attractions. Thoroughly recommend.
5-night trip

6/10

It looks deserted, empty and dark. It was probably a nice hotel in it s day but not anymore. They have security staff that don t speak English and have no education of what a 5 star hotel is.
1-night trip

10/10

We had a lovely time staying in this hotel/palace. Description of palace is only appreciated once you see the inside of this place. Grand interiors with amazing corridors, our room had an incredibly high ceiling with equally high window, double entrance doors. It was well set out with plenty of surface areas and cupboard space. Room, bathroom and entire hotel was clean. Breakfast buffet was plentiful and tasty. Staff were ever present, always helpful but not intrusive. English was not a problem at all. Location was excellent. Highly recommend Tradycyjne Polskie Smaki Restaurant across the road for Pirogis.
2-night trip

4/10

The breakfast (pay extra) was very good and the staff at breakfast was great. However we booked a room for 2 adults and 2 children - 4 person. We got to the room and it had a queen bed and a twin sofa (does not open up, just a single person sofa). I tried to call front desk / the phone did not work. I went down and said this is a 3-person room. The front desk person said (no, it’s a pullout 2 person sofa). I go upstairs and check with my husband and no, it’s a twin. Go back downstairs- at this point the front desk says - yes, you are right, it’s a twin. I asked for an extra bed rollaway. They say it will be brought up. I return from being around city with kids, no bed and they tell me sorry, we don’t have any and the manager said it’s ok for us to cuddle with one of our kids!!! What does this mean?!!! We are tired so I say, ok, will it be available tomorrow and the front desk assures me yes. Tomorrow is the same exact story. I paid a good money for the hotel and they never apologized or reimbursed me for the hassle. Really lousy service, the worst I experienced in Poland where all other places were great. I am giving it 2 stars because of breakfast which was very good.
2-night trip

6/10

I only saw about five guests in my seven days there and I still had to wait till 4 pm to check in. Why?. Great location and nice old building inside— marble stairs and pillars etc. Good wifi in the room. I think I was shunted away to the furthest away room, that was No. 68 It said there was a coffee maker but there wasn’t one. Only a kettle. There was only two sachets of Nescafé and powder milk but because there was no housekeeping for my first five days they were not replaced and I had to buy my own coffee and milk outside. Very poor. There was no drawers to put my clothes away and the narrow wardrobe had a rail but no hangers. Very poor. Air conditioning didn’t work and after three times asking over five days it finally did get fixed. Very poor. 32 channels on the television but only one English speaking channel which was a French news channel. Very poor. Good shower and hot water but bathroom extract didn’t work and there was only one small circular piece of soap. Remember this is a room with two single beds therefore potentially two people. I had to buy my own soap. Very poor. Room service menu very limited. Only four main course choices. Two of pork, one of duck and one of trout. None of which I eat. No chicken, meat or pasta. Very poor. So to sum it all up, l paid on average £125—approximately 150 Euros per night for all these failings. Very poor. So disappointing. Word of advice — I can’t comment on other rooms but DO NOT accept room No 68.
7-night trip

8/10

Veldig fint hotell og beliggenheten var glimrende rett ved torget. Servicen veldig bra. Det eneste dom trekker ned er at treningssenteret kun hadde apparater som ikke virket. En av grunnene til at vi bestilte hotellet, var på grunn av treningssenter.
4-night trip

8/10

4-night trip

10/10

Virkelig smukt hotel i perfekt lokation. Meget behjælpelig staff, som gjorde sit ypperste for at sørger for vores needs. Deres morgenmad var en smule kedelig, men ellers er der intet dårligt at sige om hotellet. Hver dag, var der en ny gratis flaske vand på værelset
3-night trip

8/10

1-night trip

10/10

The Grand Hotel was wonderful. The people who worked there were kind and did their best to accommodate us. Very professional, very helpful. My experience is a little different as I am slightly physically disabled; I walk with a cane and have limited mobility. It never occurred to me to reserve a handicap accessible room and that was my mistake. The bathtub was very tall and it was difficult for me to step into it. When I asked for a different room with not so tall of a tub I was told that all the rooms had the same tub. They offered me a stepstool and a bathmat and that did help somewhat along with having my daughter help me in and out of the tub. I was impressed with the staff doing their best to help resolve this issue and how quickly they acted. When I did ask about changing to their accessible room, it was already booked. The room was beautiful and spacious; we had two twin beds and a daybed/couch, along with two comfortable chairs with a tall ceiling. Our room was cleaned daily and we had fresh towels each day too. Everyone we spoke with who worked at the hotel was professional and helpful and kind. Thank you Grand Hotel for your outstanding service and kindness.
5-night trip

10/10

1-night trip

8/10

1-night trip

10/10

The room size was perfect for a six night stay, room enough for 2 people to move about. Old world charming. Very convenient to the square in Old Town although loud outside on the weekend but it wouldn’t stop me from staying there again!. Staff were helpful.
7-night trip

6/10

1-night trip