Stay 6/18-6/21, 2025
I am unsure where to begin. I only have 1475 characters for typing so lets say this. I wll Never, Ever stay here again. I am currently looking for a Corporate number since there was no supervisor on duty as it seems the entire time I was there. From the room that seemed to fall apart right when we opened our room door, to the cleanliness of the property from the parking deck to our room, the food that was old and dry looking at the hotel restaurant, to the nastiness of the jacuzzi pools, to the rudeness of housekeeping ( under staffed and over worked, "I get it", but way to many attitudes, Now the miscommunication and just plan unapologetic, don't give a shi$$ attitude of the front desk check-in/ registration office across the street from the actual hotel. It doesnt matter if I booked through Crown Reef Resort or a 3rd party, there should never be any discrimination or special privileges amongst guests. Now lastly we where offered a tour and a 90 minute presentation at the resort showing building 3. Now I must say what they where offering through RCI was a great deal but here is the down fall, the young guy we spoke to was new to this and didn't have all the answers but he tried, but the lady that he asked to help him was a deal breaker. She was arrogant and chose to use words like " it doesnt matter or it shouldn't concern you or what you fail to realize or lastly if it doesnt bother me it shouldn't bother you. Im seeking all my $$ back.