Staff was unhelpful, rude and uncaring. Bought the prepaid breakfast for 2 as it was advertised we would have access to the Bistro menu. When my wife and I attempted to get breakfast we only had a couple of options from nasty premade sandwiches or a pastry. Horrible bait and switch. My wife got sick 15 mins after eating said sandwich. I refused to eat. Didnt even use the 2nd breakfast voucher that i paid for because the food was so nasty.
In addition the Bistro attendant was rude. Greeted me with simply "Whats up?" Yet greeted the next guest with a warm "Good morning Sir How can i help you?" Wish i got the same respect. Front desk staff was also rude, didnt care one bit about my issues and dismissed me.
Its a shame that the staff was so rude here. Couldve been a great stay if it werent for them and the nasty food we were offered.
Sabbath
Sabbath,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 25 日
Jennifer
Jennifer,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 23 日
Friendly and quiet
Clean, good water pressure, plenty of hot water, friendly and quiet.
Terrance
Terrance,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 22 日
Terrance
Terrance,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 20 日
Eliza
Eliza,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 7 日
Ericka
Ericka,7 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 6 日
Jessica
Jessica,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 5 日
The hotel is beautiful but amenities in the room were not good. Rusty shower shelf, our shower leaked, the toilet seat was broken and the pool was cloudy. The hot tub was closed and there were zero towels in the pool area.
Kristina
Kristina,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 3 日
Jorge
Jorge,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 29 日
Linda
Linda,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 17 日
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 15 日
Hotel Staff with no desire to be helpful.
The staff was INCREDIBLY Rude and unhelpful. Upon arrival they blamed us for not getting joining rooms, even though I had called a week prior and gotten them confirmed. Then when our shampoos were filled with water and we had no soap, the front desk said “we don’t have any soap” same response when asked for lotion. “We don’t have any” but the cleaning carts did have them… and they gave us some.
They told us they were “out” of complimentary waters and that they hadn’t seen the manager in over a week to order more.
The convenience store inside was completely out of stock of basically everything. And when we tried to purchase waters no one was at the front desk. We waited 10 minutes and left. No one seemed to ever be at the front desk.
No laundry detergent on sight to do laundry, so we had to purchase some from Walmart.
One day we asked the front desk to make sure our room would be cleaned as it hadn’t the day before (no we didn’t put the sign on the door) and they said “they couldn’t because their cleaner only had a set amount of hours and she couldn’t have any overtime” which that may be true… but at least offer me some fresh towels/etc. don’t just leave me out of luck.
The staff just seemed to not want to do anything to make your stay comfortable. They do not care. We typically stay at Marriott’s because they are top of the line but this honestly felt like a motel 6. Super sad.
Marsha
Marsha,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 7 日
A very nice stay
Great hotel, comfortable and clean. Nice spacious rooms. Great staff. Timothy at the front desk was excellent.
Ron
Ron,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 5 日
While the room was in good condition breakfast was a disappointment. Our room was booked for 3 but they only gave us breakfast for 2. They did not have coffee in the lobby or available if you did not have a voucher. Very disappointing!
Sara
Sara,1 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 4 日
cassondra
cassondra,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 30 日
Brianna
Brianna,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 23 日
The easy access to the hwy and the area very clean safe and reliable. Thank you for allowing us to check in very late as we were here in Ellenville for a family funeral.
kim
kim,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 22 日
Esperanza
Esperanza,1 晚行程
Orbitz真实住客点评
4/10 尚可
2025 年 3 月 17 日
Café da manhã muito fraco apesar de pago. Atendimento deficiente.
SERGIO
SERGIO,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 17 日
Robert
Robert,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 15 日
Place is nice and clean very comfortable would definitely stay here again. The bed was very comfortable.