By the sea, URH Palacio de Oriol Hotel offers a haven of relaxation. Unwind on the sun-kissed terrace or get lost in a good book from the library. Guests can also enjoy El Palacio's Spanish cuisine for lunch and dinner, take advantage of luggage storage and connect to WiFi.
URH Palacio de Oriol Hotel puts you within a 15-minute drive of Port of Bilbao. The bar is a great place to grab a drink, and guests looking for a bite to eat can check out El Palacio, which serves Spanish cuisine and is open for lunch and dinner. Other highlights include a snack bar/deli and a terrace. The property is just a short walk to public transportation: Penota Station is 6 minutes and Portugalete Metro Station is 12 minutes.
At a glance
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Hotel size
88 rooms
Arranged over 8 floors
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Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out time is noon
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Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Pets
Pets allowed*
Service animals welcome
Food and water bowls available
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Onsite self parking (EUR 19 per night)
Onsite parking limited
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Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 8:00 AM–10:30 AM on weekends
Restaurant
Bar/lounge
Room service (limited hours)
Snack bar/deli
Traveling with children
Playground
What to do
Beach nearby
Fishing nearby
Working away
Business center
Meeting rooms
Computer station
Services
24-hour front desk
Tour/ticket assistance
On-site car rental
Dry cleaning/laundry services
Luggage storage
Wedding services
Multilingual staff
Facilities
1 building/tower
Safe-deposit box at front desk
Terrace
Library
Television in common areas
Banquet hall
Accessibility
Wheelchair accessible
Elevator
Room amenities
Be entertained
Television
Satellite TV channels
Home comfort
Air conditioning (climate-controlled)
Minibar
Sleep well
Blackout drapes/curtains
Soundproofed rooms
Bed sheets provided
Freshen up
Private bathroom
Bathtub only
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Special features
Dining
El Palacio - This restaurant specializes in Spanish cuisine and serves lunch and dinner.
El Palacio - This bar serves light fare only. Open select days.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 18 per person
Renovations and closures
The following facilities are closed seasonally each year. They will be closed from November 3 to March 31:
Bar/Lounge
Dining venue(s)
Children & extra beds
Rollaway beds are available for EUR 30.0 per night
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of EUR 20 per pet, per night
Parking
Self parking costs EUR 19 per night
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Also known as
URH Palacio Oriol Hotel Santurtzi
URH Palacio Oriol Hotel
URH Palacio Oriol Santurtzi
URH Palacio Oriol
Nh Hotels Santurtzi
Nh Hotel Santurtzi
Urh Palacio De Oriol
URH Palacio de Oriol Hotel Hotel
URH Palacio de Oriol Hotel Santurtzi
URH Palacio de Oriol Hotel Hotel Santurtzi
Frequently asked questions
Does URH Palacio de Oriol Hotel offer free cancellation for a full refund?
Yes, URH Palacio de Oriol Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at URH Palacio de Oriol Hotel?
Yes, pets are welcome. There's a charge of EUR 20 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at URH Palacio de Oriol Hotel?
Yes. Self parking costs EUR 19 per night. Parking spots may be limited.
What are the check-in and check-out times at URH Palacio de Oriol Hotel?
Check-in start time: 3 PM; Check-in end time: anytime. Check-out time is noon.
Is there an onsite casino at URH Palacio de Oriol Hotel?
No, this hotel doesn't have a casino, but Gran Casino Bilbao (18-min drive) is nearby.
What is there to do at URH Palacio de Oriol Hotel and nearby?
Have fun during the warmer months with activities nearby such as fishing.
Are there restaurants at or near URH Palacio de Oriol Hotel?
Yes, El Palacio offers Spanish cuisine.
What's the area around URH Palacio de Oriol Hotel like?
URH Palacio de Oriol Hotel is in the heart of Santurtzi, a short 6-minute walk from Penota Station and 7 minutes' walk from Bay of Biscay.
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Reviews
URH Palacio de Oriol Hotel Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
8.4
Cleanliness
7.4
Location
8.2
Staff & service
8.0
Property conditions & facilities
Popular mentions
Location
Room
Service staff
Food
Restaurant
Building
Bar
Parking
Trains
Port
Reviews
Verified
8/10 Very good
Oct 12, 2025
Hotel staff was very helpful and friendly. Hotel breakfast was good many choices.
Francisca Margarita
Francisca Margarita, 2-night trip
Verified
10/10 Exceptional
May 27, 2025
The staff was excellent- 10 minute walk from the metro.
Chris
Chris, 2-night trip
Verified
10/10 Exceptional
Apr 2, 2025
A great hotel, helpful staff very good value for money. Ideal if you are using the Bilbao ferry terminal
keith
keith, 1-night trip
Verified
10/10 Exceptional
Apr 29, 2025
Second time we’ve enjoyed Palacio Oriol for an extended stay. We recommend it to our friends!
Comfortable, has everything we need, good breakfast, Beautiful view! Excellent location. Good price too.
ALISTER JOHN
ALISTER JOHN, 7-night trip
Verified
8/10 Very good
Sep 14, 2025
Beautiful building.
This hotel was recommended to us as a luxury hotel.
The Hotel sits in a great position within Bilbao & has great views.
A quick & easy drive to the ferry port.
We were disappointed to find that although the hotel is a beautiful building the interior is very modern.
Bedroom comfortable.
Restaurant very stark especially when eating alone.
Food enjoyable.
Therese
Therese, 1-night trip
Verified
8/10 Very good
Feb 23, 2025
Although away from central Bilbao, it was an excellent hotel with character, in a nice populated neighborhood. The fact that they accept pets and their parking garage were significant benefits for us.
BERTRAND
BERTRAND, 1-night trip
Verified
10/10 Exceptional
May 1, 2025
Definite Jewel in the Basque crown
The Palacio was absolutely superb in so many aspects, great location, superb staff and welcome, magnificent appearance and brilliant food (dinner & breakfast).
The room was stunning, so much space and a great outlook.
Defo on the return bucket list
Kim
Kim, 1-night trip
Verified
8/10 Very good
Apr 19, 2025
Very conveniently located for ferries from Bilbao . The building is in need of a little updating . Staff were all,very good . Food ok but nothing special particularly breakfast . Dog friendly which was important to us . Would certainly stay again
paul
paul, 1-night trip
Verified
10/10 Exceptional
May 17, 2025
Super!
Excellent, really nice. Staff super profesional, I think Raul was his name. Super!
Ander
Ander, 18-night trip
Verified
10/10 Exceptional
Jun 27, 2024
Excellent hotel at a fair price for great service
Stayed before. That’s why we chose again this same hotel.
Hotel staff are so welcoming and helpful.
Evening meal and breakfast was very good and the voice was excellent.
Will be booking with this same hotel on our next trip in October.
Alan
Alan, 1-night trip
Verified
8/10 Very good
Dec 13, 2024
Hotel was large, clean and comfortable. Reception was efficient. Car park good but spaces quite small. Room was adequate but nothing special. Breakfast good. Biggest problem was the restaurant was shut for dinner and we were told the nearest restaurant was about 800 metres away. There was a shelf of snack meal for sale at very high prices.
Barbara
Barbara, 1-night trip
Verified
8/10 Very good
Sep 30, 2024
Initially it was difficult to locate the hotel. But we did so eventually.
Warm welcome at reception and a lovely room. But the view was not inspiring. Overlooking the railway which was quite noisy with trains stopping and starting until late at night. We like to sleep with a window open and this was difficult with the noise.
Richard
Richard, 1-night trip
Verified
10/10 Exceptional
Apr 4, 2024
All good
Adriana De
Adriana De, 2-night trip
Verified
6/10 Good
Sep 23, 2025
Not 4 star quality.
This is an architecturally lovely building and because of its age and situation, is not planned out in a conventional way. It is conveniently located within 10 minutes walk of Santurtzi where there are many restaurants and a short 6 - 7 minutes drive (5.6km) to Bilbao Ferry Terminal.
The hotel provides shower and hand gel, shampoo, conditioner and body lotion. Rooms have air-conditioning. While the shower was over the bath, it was excellent but the screen allowed water onto the floor. The hairdryer needed replaced as it kept overheating and cutting out; an ongoing issue judging by the plastic deformation.
During the day, the bar was on the terrace overlooking the bay, the marina and was very pleasant.
The car park was underground and available with reservation costing two motorcycles €15 per night.
We chose not to eat in either the restaurant or the cafeteria and sampled local fare instead.
The lower level second floor smelt a bit damp and fusty, as did our room; as if nobody had been in it for a few days.
The hotel hosts functions such as weddings. While any noise is curfewed at mid-night, if you need to sleep before that, it may be difficult especially if your room is located on the 2nd / 3rd floors.
I make a plea not to let this place run down any more; the place is tired, needs decorated and management need to make checks on thorough cleaning of rooms and public areas. In my opinion it isnot 4 star quality.
Adrienne
Adrienne, 1-night trip
Verified
6/10 Good
Nov 6, 2023
I cannot recommend
Most of the rooms are not in the beautiful, historic building you see on the photos, but rather on a huge underground extension they built underneath. Because of the sloped terrain, rooms face the back of the building and don't seem apparent when looking at the original palace building. These rooms are below-grade and face busy train tracks, and they are quite close to them. The noise and, often, the vibration of trains passing by made our stay very unpleasant, it really was hard to get a good sleep. Rooms also feel tired and outdated, but they are otherwise spacious and comfortable. The grounds and surroundings are nice. Very limited parking within the hotel, but we found plenty of space in the hospital's parking lot across the street. I do not recommend the restaurant at the back of this hotel, despite the views and outdoor patio.
Verified traveler
1-night trip
Verified
10/10 Exceptional
May 26, 2025
Lovely stay, thank you all — helpful.and friendly staff
Luqman
Luqman, 1-night trip
Verified
10/10 Exceptional
Sep 15, 2025
Great hotel
Great location and pet friendly
Beata
Beata, 1-night trip
Verified
10/10 Exceptional
Sep 8, 2025
Excellent location, stayed overnight before a ferry the next day.
The hotel is a little tired, but it us clean, great breakfast, close to the centre of the city and free parking.
Would use again
r
r, 1-night trip
Verified
10/10 Exceptional
Sep 20, 2022
Nice place to stay
Victor
Victor, 3-night trip
Verified
6/10 Good
Nov 20, 2025
Not a 4-star hotel, room was fine but lots of noise from the train just outside the window. Breakfast is pretty good. Check-in took ages to do.
Fever
Fever, 3-night trip
Verified
10/10 Exceptional
Oct 13, 2025
Good
Peter
Peter, 1-night trip
Verified
6/10 Good
Jul 27, 2025
Good enough for a stopover night
An important points to be mentioned on the booking side: Some rooms face the noisy train
station.
No kettle in the rooms and the hallways need some smell management.
Pius
Pius, 2-night trip
Verified
8/10 Very good
Sep 14, 2025
Everything ok. No restaurt or terrace because the staffs day off. 20 minutes driving from the city center. Would recommend it.
Sebastian
Sebastian, 1-night trip
Verified
2/10 Poor
Sep 19, 2025
Dirty hotel
Insects and dirty air.
Elham
Elham, 8-night trip
Verified
10/10 Exceptional
Sep 15, 2022
Overnight stay at ferry port
Excellent hotel lovely location and great service. Car parking a bit tight but very secure Have stayed here before and will do again